Training Delivery Coordinator

RICS; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a global leader in professional standards as a Training Delivery Coordinator. This role offers a unique opportunity to work in a hybrid environment, balancing home and office work while supporting innovative training delivery. You will be part of a dynamic team, ensuring seamless management of technical platforms and delivering high-quality training experiences. With a commitment to continuous improvement and quality assurance, you'll play a crucial role in enhancing the skills of professionals in the built and natural environments. If you are organized, adaptable, and passionate about driving change, this is the perfect opportunity for you.

Benefits

Comprehensive healthcare coverage

Income protection and life assurance

Aviva Group Personal Pension

25 days annual leave plus bank holidays

Generous time off policies

Qualifications

• Experience in technical customer support with strong attention to detail.
• Proficient in managing Moodle-based LMS and Drupal CMS.

Responsibilities

• Provide 2nd and 3rd line technical support for customer inquiries.
• Manage Learner Management System and collaborate on training products.

Skills

Technical Customer Support

Moodle-based LMS Management

Drupal CMS

Stakeholder Management

Quality Assurance

Time Management

Clear Communication

Job description

Job Details: Training Delivery Coordinator

Vacancy Name: Training Delivery Coordinator

Country: United Kingdom

Office Location: Birmingham or London (hybrid)

About Us: Flexible/Hybrid working: This role can be performed with a hybrid working arrangement which balances working from home and your contracted office. It is expected that regular attendance in the office will be required in line with team needs.

"Unlock your potential and drive change with RICS, a leader in professional standards."

Join us, a global leader in shaping the built and natural environments. With 134,000 members worldwide and offices in key financial markets, we set the highest standards in land, real estate, construction, and infrastructure. Through innovation and trusted data, we drive positive change for present and future generations.

Role Purpose and Key Responsibilities: We are looking for an organised and collaborative Training Delivery Coordinator (internally known as Digital Product Support) to support our global knowledge and competence products. This is a fantastic opportunity to work with a diverse team, managing technical platforms and ensuring seamless delivery of training products.

Key Responsibilities:

1. Provide 2nd and 3rd line technical support, ensuring timely resolution of customer enquiries.
2. Manage Learner Management System, including product setup, maintenance, and user roles.
3. Collaborate with internal teams to create and deliver bespoke training products.
4. Deliver quality assurance across processes, maintaining consistent service standards.
5. Host live training programs, onboarding trainers, and ensuring smooth delivery.

About You:

1. Experienced in technical customer support, with strong time management and attention to detail.
2. Proficient in managing Moodle-based LMS platforms and Drupal CMS.
3. Skilled in customer service and stakeholder management within B2C and B2B contexts.
4. Highly organised, adaptable, and effective in a fast-paced, global environment.
5. Clear communicator with a commitment to continuous improvement and quality assurance.

Rewards and Benefits:

1. Comprehensive healthcare coverage including private medical insurance.
2. Income protection and life assurance for financial security.
3. Aviva Group Personal Pension with employer matching up to 9%.
4. Annual leave of 25 days plus bank holidays for a healthy work-life balance.
5. Generous time off policies including maternity, paternity, moving house leave, marriage/civil partnership leave, volunteering, and a wellbeing day.

Equal Opportunity Employer: RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.