Field Delivery Coordinator

Thames Water Utilities Limited; Greater London; On-site; GBP 33,000; Full time

Job summary

Join a forward-thinking company as a Field Delivery Coordinator, where your organizational skills will play a crucial role in supporting field operations. This full-time position offers a competitive salary and the chance to work in a dynamic environment. You’ll collaborate with a dedicated team to prioritize resources, ensuring smooth operations and effective communication with stakeholders. With a commitment to health and safety, you’ll help maintain a positive work environment while enjoying generous benefits, including annual leave and a contributory pension. If you're ready to make a difference in the lives of millions, this opportunity is for you.

Benefits

Annual Leave - 24 days, increasing to 30

Contributory Pension - Maximum of 12%

Personal Medical Assessments

Wider Benefits Scheme

Qualifications

• Organized individual with a strong understanding of work management processes.
• Excellent attention to detail and scheduling skills required.

Responsibilities

• Coordinate resources to support field engineers effectively.
• Plan and allocate tasks to Support Drivers using Salesforce.

Skills

Organizational Skills

Attention to Detail

Scheduling/Planning Skills

Communication Skills

Driving License

Tools

Salesforce

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Job title Field Delivery Coordinator Ref 40801 Division Asset Operations & Capital Delivery Location Kentish Town - NW1 8SL Contract type Permanent Full/Part-time Full-time Hours 45 hours per week Salary Offering up to £33,000 per annum depending on experience and skills Job grade A Closing date 23/05/2025

We are currently recruiting a Field Delivery Coordinator to work within our London team. You will be responsible for understanding resource requirements and constraints to prioritise our resources effectively to support the demands of the field engineers' work.

This role carries a high level of responsibility and requires an organised person who can plan efficiently, will engage well within the team and can provide clear communication to the wider stakeholders involved.

What you will be doing as a Field Delivery Coordinator

• Work with Schedulers from across the area to build fluid and resilient processes across all workstreams/projects.
• Draft procedures/guidelines once agreed upon as a reference point.
• Engage with counterparts to ascertain workload and requirements to prioritise jobs both on a planned and reactive basis.
• Plan and allocate collection and delivery tasks to our Support Drivers with the appropriate skill set and their respective operating geography through Salesforce.
• Plan job for works preparation (SLG, cone offs and letter drops) using Salesforce to ensure all materials and equipment are delivered to the correct address and are set up ahead of the start of works.
• Schedule collections and site clears to avoid any fixed penalty notices/permit fines.
• Ensure that Support Drivers maintain a healthy and safe work environment and endorse the Thames Waters Health & Safety commitment.
• Manage, allocate and prioritise the Support Drivers work stack to meet priority jobs (2 hour/4 hour) that need to be completed.
• Provide daily updates of resource utilisation and planned/ reactive jobs completed to maintain Inventory Field Operations service commitments.
• Review the weekend forecast to plan resources effectively.

The base location for this role will be Kentish Town, NW5, with the requirement to travel to other depots as required- namely, but not restricted to E5 and SE2.

Hours of work are 45 hours a week, Monday to Friday. 7am – 5pm

What you should bring to the role

• Need to be organised and have a good understanding of work management processes and systems.
• You will have excellent attention to detail and good scheduling/ planning skills.
• Competent in working with business-critical systems such as Salesforce, Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• A driving license is preferable.

What’s in it for you?

• Competitive salary up to £33,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.