Technical Co-ordinator

ISS; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

ISS is seeking a highly organised Technical Coordinator to plan, coordinate and communicate planned maintenance activities with stakeholders in advance, ensuring schedules align with service requirements. The role connects client needs with operational capabilities and supports engineering with accurate information to drive high-quality service delivery.

The successful candidate will monitor SLAs and KPI targets, maintain maintenance registers, and help produce MI dashboards and reports for

Qualifications

• Experience coordinating maintenance or operations activities.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office with numerical reasoning.

Responsibilities

• Coordinate planned preventative maintenance (PPM) activities and ensure stakeholder-approved schedules.
• Manage communications relating to out-of-hours and disruptive works with timely notices and updates.
• Maintain and update forward maintenance registers and access schedules.
• Liaise with service desk teams and site stakeholders to support service delivery and customer satisfaction.
• Ensure accurate communication of maintenance activities to engineering teams and monitor KPIs.

Job description

We are seeking a highly organised and proactive Technical Coordinator to play a pivotal role in the planning, coordination, and communication of planned maintenance activities.

This position is responsible for ensuring maintenance schedules are agreed in advance, key stakeholders are kept informed, and operational activities are delivered in line with service requirements., We are looking for an individual who can effectively connect client needs with operational capabilities, support engineering teams with accurate information, and contribute to exceptional service delivery.

The successful candidate will help drive continuous improvement, support compliance activities, and ensure service levels and stakeholder expectations are consistently met.

Key Responsibilities

• Coordinate planned preventative maintenance (PPM) activities and ensure schedules are agreed with stakeholders in advance.
• Manage communications relating to out-of-hours and disruptive works, providing appropriate notice and updates.
• Maintain and update forward maintenance registers and access schedules.
• Liaise with service desk teams and site-based stakeholders to support service delivery and customer satisfaction.
• Ensure accurate communication of maintenance activities and requirements to engineering teams.
• Monitor service level agreements (SLAs) and track maintenance performance to ensure compliance.
• Support reporting requirements, including maintaining management information dashboards and contributing to client and internal reports.
• Schedule engineering resources for planned works and manage reactive and ad hoc requests to minimise service risks and achieve KPI targets.
• Experience using Microsoft Office applications with strong numerical reasoning skills.
• Excellent attention to detail and commitment to accuracy.
• Customer-focused approach with a dedication to delivering high-quality service.
• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
• Effective stakeholder management skills, with the ability to build and maintain strong working relationships.
• Excellent communication skills, capable of presenting complex information in a clear and actionable manner.
• Calm and professional approach when managing competing priorities and challenging situations.
• Good understanding of contractual obligations, service deliverables, SLAs and KPIs.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Force Covenant, recognizing our commitment to supporting veterans, reservists, and military families. Through our Joint forces programme, we provide mentoring and support to members of the Armed forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.