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ISS Facilities Services; Ilford; On-site; GBP 48,000 - 60,000; Full time

Job summary

ISS Facilities Services seeks a Training & Compliance Manager to plan, monitor, audit and report on training and compliance across operational service areas in a hospital environment. The role acts as the site Training Champion, supporting training activities and compliance standards across the contract.

The successful candidate will manage training plans, matrices and records, identify training needs and coordinate across service areas while ensuring audit-ready documentation and KPI reporting.

Qualifications

• Previous experience in a training, compliance, audit or quality-focused role.
• Experience managing training plans, training matrices and employee training records.
• Ability to identify training needs and coordinate training programmes across multiple service areas.
• Experience monitoring, recording and reporting training compliance and employee competence.
• Knowledge of internal audit processes and compliance monitoring.
• Ability to maintain accurate documentation and ensure records are audit-ready.
• Experience producing reports, analysing data and supporting KPI monitoring.

Responsibilities

• Act as the site's Training Champion and support the wider ISS training network.
• Manage training plans and training matrices for operational, management and administrative employees.
• Identify training needs and coordinate training programmes across all service areas.
• Monitor, record and report employee competencies and training compliance.
• Ensure supervisors complete and apply Train the Trainer standards.
• Coordinate external training providers and off-site training courses where required.
• Conduct internal audits, monitor compliance with ISS systems and processes, and support corrective actions.
• Maintain audit-ready compliance documentation and support KPI tracking, data collection and monthly reporting.

Skills

Training management

Stakeholder management

Audit & compliance

Data analysis

Tools

Excel

Word

Outlook

Job description

We are seeking a Training & Compliance Manager to plan, control, audit and report on ISS responsibilities and systems across training, compliance and operational service areas.

The successful candidate will act as the site's Training Champion, supporting training activities and compliance standards across the contract.

Job Description

We are looking for a professional who can manage training programmes, monitor compliance with systems and contractual requirements, support audit activities, and build effective relationships with stakeholders to drive operational improvement and service excellence within a hospital environment.

Key Responsibilities

• Act as the site's Training Champion and support the wider ISS training network.
• Manage training plans and training matrices for operational, management and administrative employees.
• Identify training needs and coordinate training programmes across all service areas.
• Monitor, record and report employee competencies and training compliance.
• Ensure supervisors complete and apply Train the Trainer standards.
• Coordinate external training providers and off-site training courses where required.
• Conduct internal audits, monitor compliance with ISS systems and processes, and support corrective actions.
• Maintain audit-ready compliance documentation and support KPI tracking, data collection and monthly reporting.

Professional and Personal Competencies/Qualifications

• Previous experience in a training, compliance, audit or quality-focused role.
• Experience managing training plans, training matrices and employee training records.
• Ability to identify training needs and coordinate training programmes across multiple service areas.
• Experience monitoring, recording and reporting training compliance and employee competence.
• Knowledge of internal audit processes and compliance monitoring.
• Ability to maintain accurate documentation and ensure records are audit-ready.
• Experience producing reports, analysing data and supporting KPI monitoring.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Training & Compliance Manager

Company: ISS Facilities Services

Hours: Full-time

Location: Ilford, IG3 8XJ

Working pattern: On-site

Job type: Permanent

Posting date: 16 Oct 2026

Closing date: 15 Nov 2026

Summary

Training & Compliance Manager

Contract: Healthcare

Location: Ilford, Essex - IG3 8XJ

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Training & Compliance Manager to plan, control, audit and report on ISS responsibilities and systems across training, compliance and operational service areas.

The successful candidate will act as the site's Training Champion, supporting training activities and compliance standards across the contract.

Job Description

We are looking for a professional who can manage training programmes, monitor compliance with systems and contractual requirements, support audit activities, and build effective relationships with stakeholders to drive operational improvement and service excellence within a hospital environment.

Key Responsibilities

Act as the site's Training Champion and support the wider ISS training network.

Manage training plans and training matrices for operational, management and administrative employees.

Identify training needs and coordinate training programmes across all service areas.

Monitor, record and report employee competencies and training compliance.

Ensure supervisors complete and apply Train the Trainer standards.

Coordinate external training providers and off-site training courses where required.

Conduct internal audits, monitor compliance with ISS systems and processes, and support corrective actions.

Maintain audit-ready compliance documentation and support KPI tracking, data collection and monthly reporting.

Professional and Personal Competencies/Qualifications

Previous experience in a training, compliance, audit or quality-focused role.

Experience managing training plans, training matrices and employee training records.

Ability to identify training needs and coordinate training programmes across multiple service areas.

Experience monitoring, recording and reporting training compliance and employee competence.

Knowledge of internal audit processes and compliance monitoring.

Ability to maintain accurate documentation and ensure records are audit-ready.

Experience producing reports, analysing data and supporting KPI monitoring.

Strong organisational skills with the ability to manage multiple priorities and deadlines.

Excellent communication and stakeholder management skills.

Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]