Training and Events Administrator

Association of Association Executives; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their Educational Services and Events Team. This hybrid role offers the chance to support a variety of in-person and online events, while also managing training administration and digital learning systems. Ideal candidates will possess strong organizational and communication skills, along with a passion for public health and education. Join a welcoming team dedicated to improving public health and well-being, and enjoy a supportive work environment that values employee health. If you thrive in a fast-paced setting and have a knack for event coordination, this could be the perfect opportunity for you.

Benefits

25 days of Annual leave

Pension contributions

BUPA Cash plan

Cycle to Work Scheme

Membership of the Royal Society for Public Health

Access to public health training courses

Health Champions programme

Qualifications

• Experience in coordinating and supporting in-person, online, and hybrid events.
• Strong organizational skills and attention to detail are essential.
• Ability to manage a varied, fast-paced workload independently.

Responsibilities

• Support administration of training and digital learning services.
• Coordinate events and manage registrations, assessments, and certifications.
• Provide excellent customer service and handle general inquiries.

Skills

Event Coordination

Customer Service

Digital Literacy

Microsoft Office

Communication Skills

Time Management

Team Collaboration

Education

Undergraduate degree in public health

Degree in social sciences

Degree in event management

Tools

Learning Management System

Eventbrite

Zoom

Microsoft Teams

Survey Monkey

Job description

Royal Society for Public Health (RSPH) is the world’s longest-established public health organisation. Based in central London, but working across the UK, we are a public health charity with more than 6,000 members, all of whom work to improve and protect the public’s health. Our activities include qualifications, digital learning, publishing, accreditation, innovation, policy, and campaigning work. Find out more about us. Our Educational Services and Events Team are in a period of rapid growth and are looking for a proactive and enthusiastic individual with an interest in education and events to join us.

About the role

This role is split between training and events. The training portion of the work will be supporting our wide range of in-person and online events, such as webinars, member events, in-person and online conferences, and specialised courses. For the educational services part of the role, you will be administering our training and digital learning systems and supporting the team as they develop, design, and deliver an ever-growing range of educational products and services. Day to day, the role will cover a wide range of administrative and customer service functions. Events coordination, online/hybrid events, training development, and project coordination are all potential learning opportunities within this role.

This is a great opportunity to join an organisation committed to supporting the health and well-being of its employees. Our Educational Services and Events Teams are in a period of rapid growth and are looking for a proactive and enthusiastic individual with an interest in education and events to join us in this new role.

Reporting to the Educational Services Manager, you will be a key player in the Educational Services and Events teams. You will support the delivery of a wide range of events and training for our members and learners. The successful candidate will learn all facets of training administration and event delivery. Excellent organisation and communication skills are essential.

Responsibilities

Support the Administration Training and Digital Learning services:

• Work closely with our Educational Services Coordinator and existing Training and Events Administrator, reporting to the Educational Services Manager.
• Answer general customer enquiries via phone and email.
• Administer our training service by coordinating training dates and maintaining the training schedule and training calendar, and managing registrations, assessments, and certifications. Providing excellent customer service.
• Administer our eLearning programmes – from sign-ups to certifications. This includes processing digital and paper assessments before and after training.
• Support the team with the day-to-day administration of our Learning Management System, ensuring our learners receive an excellent educational experience.
• Lead the administration of a Membership special interest group. Including meeting scheduling, minutes taking, and circulation, updates of actions and activities, and circulation of newsletters.
• Work cross-departmentally to support the promotion and uptake of our training courses.

Coordination Events Calendar and Communications:

• Working together with the Events Officer and the existing Training and Events Administrator on the administration of the Events & Conferences programme, reporting regularly to the Events Officer on this work.
• Answer general customer enquiries via phone and email.
• Lead the administration of in-person events, including preparing materials, badges, and packs for events, and supporting the delivery of the event on the day.
• Support on post-event administration, including certificates, evaluation forms, event write-ups, and processing membership forms.
• Support the Membership and Educational Services Team in the running of the RSPH webinar and
• Events series. This includes in-person requirements in London at various points throughout the year.
• Support the running of a two-week course twice a year, including being physically present in London and taking the lead if the Events Officer is not there.
• Support the team in the running of the Health and Wellbeing Awards: administration of the assessment process, organisation and running of the event and post-event review

Provide Administration and Membership:

• Training will be provided on a variety of systems, including our eLearning authoring platform, LMS, assessment portals, and CRM systems.

Essential Knowledge, Skills, and Abilities

• Good digital literacy and confident using Microsoft Office packages and Adobe.
• Motivation and ability to independently manage a varied, fast-paced workload, prioritising and meeting deadlines, with excellent attention to detail.
• High standard of communication, including written, verbal, and listening skills.
• Some experience in providing customer service.
• Ability to work in a team setting and provide support to colleagues.
• Some experience in coordinating and supporting in-person, online and/hybrid events.
• Some experience using event/communication management platforms, such as Survey Monkey,
• Eventbrite, Zoom, MS Teams, Dot digital, and others.
• Experience organising/hosting webinars/events for large audiences.
• Experience in administering a Learning Management System.
• An interest in public health and wellbeing.

Required Qualifications

• Undergraduate degree in public health, social sciences, event management, or another relevant topic.
• 25 days of Annual leave
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses, and qualifications
• Organisational commitment to supporting the health and well-being of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please email a copy of your CV and a supporting statement of no more than two pages. We are particularly interested in your event management, organisational, and administration skills, alongside any experience with Learning Management Systems, online events platforms, and training coordination experience. Applications should be sent to Laura Smyth, Educational Services Manager, [emailprotected]

Interviews

• Potential interview dates: 28th/29th May, during working hours. Interviews will be in person at our London office. Please let us know on the application if accommodations need to be made.
• Interviews will be with our Educational Services Manager and Events Officer, followed by an informal staff panel.

The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.