Group, Conference and Events Manager (Planning)

Hilton Worldwide, Inc.; London; On-site; GBP 44,000; Full time

Job summary

Join a prestigious hotel in the heart of London as a Group, Conference, and Events Planning Manager. This role offers the chance to lead a dynamic team, maximize revenue opportunities, and enhance guest experiences through exceptional event planning. You will be at the forefront of creating memorable events, ensuring high standards in service and relationship building. With a focus on career development and well-being, this role is perfect for those passionate about hospitality and looking to make a significant impact in a luxury environment.

Benefits

28 days paid holiday

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to leadership and development programmes

Career development and wellbeing programmes

Reward programmes and incentives

50% off in Hilton restaurants

Refer a Friend Scheme

Uniforms provided

Free meals on shift

Qualifications

• Previous managerial experience in the hotel/leisure sector.
• Strong leadership and motivational skills essential.

Responsibilities

• Oversee planning of large programmes and maximize GCE revenue opportunities.
• Develop GCE Sales Team Members and foster high standards in customer service.

Skills

Leadership

Analytical Skills

Organisational Skills

Customer Service

Sales Techniques

Education

Experience in Reservations or Conference and Events Sales

Knowledge of hotel property management systems

Job description

Job Description - Group, Conference and Events Manager (Planning) (HOT0BLOO)

Job Description

Job Number:

HOT0BLOO

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 marked the hotel’s 60th anniversary, with refurbishments of Executive rooms and suites, and a re-development of the lobby level, including a new restaurant and bar.

Salary: £43,680 per annum plus Bonus

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through the Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family, and friends
• Access to leadership and development programmes through Hilton University
• Career development and wellbeing programmes
• Reward programmes, incentives, recognition, and long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered free of charge
• Free meals on shift

What will I be doing?

As Group, Conference, and Events (GCE) Planning Manager, you will oversee the planning of large programmes. The GCE Sales Manager will interact frequently with customers and guests to understand their needs and develop relationships to foster repeat and expanded business. Your responsibilities include:

• Maximising all GCE revenue opportunities
• Reviewing business plans, identifying gaps, and proactively filling capacity to meet targets
• Contributing to the hotel's selling strategy and ensuring departmental adherence
• Understanding the competitive marketplace and implementing strategies to maintain market leadership
• Conducting weekly spot checks of bookings, aiming for at least 90% accuracy in departmental and system audits
• Developing GCE Sales Team Members and fostering a culture of high standards in relationship building, customer service, selling techniques, and contract processing
• Managing and developing the GCE Sales Team for career progression and succession planning
• Organising hotel promotional activities
• Conducting exit meetings/interviews after each event

What are we looking for?

A GCE Planning Manager at Hilton should embody the following qualities:

• Previous managerial or supervisory experience in Reservations or Conference and Events Sales in the hotel/leisure sector
• Strong leadership and motivational skills
• Analytical skills to interpret business indicators and market trends
• Excellent selling and coaching abilities
• Organisational and planning skills
• Accountability and resilience
• Ability to work under pressure
• Flexibility in work situations

Preferred additional capabilities include:

• Knowledge of hotel property management systems
• Experience in a similar role

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only part of the story. Behind every unforgettable guest experience is an extraordinary team member. That’s why at Hilton, Every Job Makes the Stay.