Training Administrator

TN United Kingdom; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator to join their dynamic team. This role offers a chance to thrive in a client-focused environment, coordinating training events and ensuring exceptional service delivery. Ideal candidates will possess strong administrative and customer service skills, with the ability to communicate effectively and work well in a team. Enjoy a hybrid working model along with a performance bonus and various perks. If you are passionate about making a difference and supporting others, this is the perfect opportunity to advance your career in a meaningful way.

Benefits

Performance Bonus

Pension

Life Assurance

Extra Holiday Options

Healthcare

Gym Discounts

Cycle Schemes

Vouchers

Wellbeing Resources

Qualifications

• Proficient in Microsoft Office and CRM applications.
• Experience in an administrative role, ideally in training or development.

Responsibilities

• Assist in the administration of training events and maintain service quality.
• Develop and maintain professional relationships with clients and trainers.

Skills

Microsoft Office

Customer Service

CRM Usage

Virtual Meeting Platforms (Teams, Zoom)

Attention to Detail

Communication Skills

Education

Administrative Experience

Tools

CRM Software

Virtual Meeting Platforms

Job description

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You are a strong Administrator who loves working in a client-focused environment and is seeking a varied, busy role. Ideally, you have experience in an administrative role within a Training organization or Learning & Development department, but this is not essential if you possess administration and customer service skills.

About us

For over 25 years, Bond Solon has supported clients in complying with the law and achieving their goals. As part of Wilmington PLC’s training and education division, we offer variety, innovation, and purpose in our work.

Job purpose, tasks, and responsibilities

Internally known as Client Services Co-ordinator, your duties will include:

1. Assisting in the administration of the company's training events
2. Maintaining the quality of Bond Solon’s service to clients
3. Developing and maintaining professional relationships with clients, trainers, and internal teams
4. Liaising with clients to organize in-house training details
5. Coordinating with trainers regarding documentation and venue or virtual platform details
6. Working with internal venue teams to finalize delegate numbers and room requirements
7. Troubleshooting virtual platform issues
8. Communicating with accreditation bodies overseeing qualifications
9. Ordering course materials and ensuring timely delivery
10. Handling queries from clients and internal teams
11. Managing feedback forms and links
12. Providing cover for colleagues when necessary

Essential and desirable capabilities

We support skill development, but to succeed, you should already be able to:

• Work proficiently with Microsoft Office applications
• Create events using virtual meeting platforms like Teams or Zoom
• Communicate effectively with excellent customer service skills
• Maintain high accuracy and attention to detail
• Work well in a team
• Have experience in an administrative role, ideally similar to this
• Use a CRM effectively
• Possess advanced written and verbal English skills

We also look for candidates who:

• Are passionate about delivering high-quality solutions
• Enjoy varied work that leverages their strengths and fosters growth
• Want to learn, grow, and achieve shared goals
• Are excited to be part of a diverse, global community
• Bring unique talents, experiences, and insights to Wilmington

Personal qualities

You are naturally supportive, empathetic, collaborative, resilient, adaptable, detail-oriented, social, relationship-driven, a good planner, and an excellent problem solver. You thrive on developing others and building strong relationships through your sociability and empathy. You communicate effectively and think critically when needed.

Before you go...

Find what you’re looking for

Our people seek empowerment and opportunity—and find both here. Our values guide us in achieving personal, professional, and client goals. We believe in inclusivity, collaboration, curiosity, ambition, innovation, integrity, bravery, passion, and creativity. Join Wilmington PLC and advance your career with mutual respect, support, and fair rewards.

What we’ll give you

Enjoy hybrid working, a performance bonus, pension, life assurance, extra holiday options, healthcare, gym discounts, cycle schemes, vouchers, and wellbeing resources.

Bring what makes you unique

We value diversity and the unique perspectives everyone brings. We aim to foster a positive culture that celebrates individuality and supports all, including those with disabilities. We guarantee interviews for disabled applicants meeting essential criteria and provide adjustments or alternative application methods upon request. Visit our website for more info.

Our courses and qualifications help clients develop core skills to comply with legal standards and achieve their objectives. Join us and make a tangible impact in a sector that values variety, innovation, and purpose. Find what you’re looking for at Bond Solon. Apply now.