Trainee Technician

Howden Group Services Limited; Milton Keynes; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group Services Limited in Milton Keynes is inviting applications for a Trainee Technician within our Business Services team. You will learn to deliver high-quality technical and administrative services supporting client-facing teams, while developing knowledge of London Market processes, systems, and compliance.

This role offers on-the-job learning, opportunities to produce reports, maintain records, and contribute to operational efficiency.

Qualifications

• Good written and verbal communication skills.
• Numeracy and literacy at a good standard.
• A-Levels or equivalent are desirable but not essential.
• Interest in insurance/technical administration preferred.

Responsibilities

• Learn and perform technical administration with accuracy.
• Support data validation and transaction processing.
• Assist in preparing client documentation and reports.
• Maintain records across company systems.
• Resolve queries and support credit control activities.
• Produce management information with senior guidance.
• Follow regulatory and compliance requirements.
• Build knowledge of London Market processes and systems.
• Collaborate with colleagues to deliver high-quality service.

Skills

Attention to detail

Teamwork

Adaptable / quick learner

IT skills (Word, Excel, PowerPoint)

Education

A-Levels or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

This is an exciting opportunity to join our growing Business Services team in Milton Keynes as a Trainee Technician. You will learn how to deliver high-quality technical and administrative services that support our client-facing teams, developing your knowledge of London Market processes, systems, and compliance requirements while contributing to the smooth running of day-to-day operations.

What You'll Be Doing

• Learn and carry out technical administration activities with accuracy and attention to detail.
• Support the validation of data submissions and transactions in line with company procedures.
• Assist in preparing technical reports, statements, and other client documentation.
• Maintain accurate records and data across company systems.
• Help resolve queries from internal teams and elevate issues when appropriate.
• Support credit control activities and assist in monitoring outstanding items.
• Produce management information and reports with guidance from senior team members.
• Follow regulatory, client, and internal compliance requirements in all activities.
• Build knowledge of London Market processes, products, and systems through on-the-job learning.
• Work closely with colleagues across the business to deliver a high standard of service.

Who We're Looking For

• Has an interest in developing a career within insurance, financial services, or technical administration.
• Demonstrates strong attention to detail and a commitment to producing accurate work.
• Can learn new systems, processes, and technical concepts quickly.
• Communicates effectively with colleagues and stakeholders.
• Is organised and able to manage workload and priorities effectively.
• Takes a proactive approach to problem-solving and continuous learning.
• Works well as part of a team while taking ownership of their responsibilities.
• Has good IT skills, including Microsoft Word, Excel, and PowerPoint.

Qualifications

• Good written and verbal communication skills, with the ability to work accurately with data and documentation.
• A good standard of numeracy and literacy.
• A-Levels, college qualifications, or equivalent experience are desirable but not essential.
• An interest in working towards an industry or professional qualification would be beneficial.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.