Processing - Team Leader

Howden Group Services Limited; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Reasonable accommodations

Flexible hours

Career development

Job summary

Howden Group Services Limited in Milton Keynes is seeking a Team Leader for the Specialty Processing Group. You will lead a team of Technicians, supervise outputs, and ensure service levels align with group policies.

You’ll develop operating plans, manage performance, and foster internal and external relationships while ensuring compliance with regulatory requirements. The role supports career development and offers hybrid working in the UK.

Qualifications

• Experience leading or supervising teams in insurance-related roles.
• Strong understanding of Lloyd's and London market regulations (FCA).
• Proficient IT skills and ability to produce accurate documentation.

Responsibilities

• Lead a team of Technicians and supervise output to meet quality standards.
• Develop operating plans, set priorities, and drive initiatives.
• Manage client documents and regulatory compliance across processes.
• Foster internal and external relationships and support team development.
• Monitor performance, objectives, and adherence to policies.

Skills

Team leadership

Lloyd's market knowledge

FCA regulations

Microsoft Word

Excel / PowerPoint

Education

GCSEs including English & Maths

A-Levels (preferred)

Tools

Microsoft Word

Excel

PowerPoint

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Role

The Team Leader for the Specialty Processing Group at the global level is responsible for leading a team of Technicians aligned to specific product lines within their Operating Entity. The role involves working closely with the Head of Global Specialty Processing to supervise administration and support processes related to clients’ insurance needs, with responsibilities they manage directly. This position ensures targets are met, business development is achieved, and a high standard of service is delivered in accordance with Group policies.

What You’ll Be Doing

Developing and implementing operating plans for your team, including setting priorities. Developing team projects and contributing to other organisational initiatives. Supervising team output to ensure compliance with agreed service and quality standards. Assisting with the creation and processing of broking, client, and technical documents (e.g., slips, quotes, indications). Performing technical duties such as data entry, credit control, and chasing subjectivities. Acting as a partner concern point for team-related issues and developing strong internal and external relationships. Managing team performance, setting objectives, and supporting professional development. Ensuring compliance with company policies, regulatory requirements, and standard processes.

Who We’re Looking For

Previous experience in leading or supervising teams, ideally within a similar role. Strong understanding of Lloyd’s and the London market, as well as FCA regulations. Proficient IT skills, including Microsoft Word, Excel, and PowerPoint. Excellent interpersonal skills, both written and verbal, with capacity to support and guide less expert staff. Highly organized with strong prioritisation and problem‑solving abilities. Attention to detail and the ability to produce accurate documentation. A team player with supervisory skills, capable of motivating and developing others. Proactive, self‑motivated, and resilient under pressure. Qualifications GCSEs (or equivalent) including English and Maths are essential. A-Level Grades A‑C (or equivalent) preferred. Progression towards professional qualifications is desired but not crucial.

What do we offer in return?

• A career that you define.
• At Howden, we value diversity – there is no one Howden type.
• We’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.
• Reasonable adjustments.
• We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.
• Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
• *Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.