Operations Technician

Howden Group Services Limited; Greater London; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group Services Limited is seeking an Operations Technician to support London-based broking teams with technical and administrative processing. You will ensure accurate premium, policy and client processing, adhering to Group policy and London Market requirements.

You will also help develop technical capability across the team, manage invoicing, data integrity, and liaise with internal and external parties. Strong communication and Lloyd’s market experience are essential.

Qualifications

• Experience with London Market insurance processing and Lloyd's processes.
• Ability to explain technical information clearly.
• Auditing, checking or supervising work for accuracy, completeness and compliance.
• Clear written and verbal communication with numeracy for premium, policy and invoicing activity.
• Experience using Acturis, LPANs or Xchanging / DXC technology.

Responsibilities

• Coordinate technical processing from documentation and invoicing through to data integrity and issue resolution.
• Share knowledge through testing, training and project activity.
• Act as the main liaison for London-based broking teams, providing technical guidance and resolving day-to-day queries.
• Manage client administration, policy changes and invoicing, ensuring outputs are accurate and timely.
• Coordinate London Market coverage and pricing documentation with internal and external interested parties.
• Complete data entry, credit control and subjectivity follow-up, maintaining accurate records and escalating urgent issues.
• Contribute to user documentation, system testing, training delivery, and project work.

Skills

London Market processing

Technical communication

Numeracy for premium/invoicing

Auditing/quality control

Interpretation of FCA requirements

Acturis / LPANs / Xchanging

Education

Industry-related qualification

Tools

Acturis

LPANs

Xchanging / DXC technology

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Introduction

As an Operations Technician, you’ll provide product-line technical and administrative support to London-based broking teams, acting as a key contact for day-to-day queries. You’ll help maintain accurate premium, policy and client processing in line with Group policy and London Market requirements. You’ll also support the functional management team in developing technical capability across the wider team. Your work will connect broking colleagues, internal teams and external interested parties, helping documentation, invoicing and complex debiting matters progress accurately and on time.

What you’ll be doing

You’ll coordinate technical processing from documentation and invoicing through to data integrity and issue resolution. You’ll also share knowledge through testing, training and project activity. Act as the main liaison for London-based broking teams, providing technical guidance and resolving day-to-day queries. Manage client administration, policy changes and invoicing, checking that outputs are accurate, timely and aligned with Group policy. Coordinate London Market coverage and pricing documentation, including slips, quotes and indications, with internal and external interested parties. Complete data entry, credit control and subjectivity follow-up, maintaining accurate records and escalating urgent or complex debiting issues appropriately. Contribute to user documentation, system testing, training delivery, data integrity monitoring and project work. Support the functional management team by helping colleagues build technical capability and by reviewing work where required.

Who we’re looking for

You’ll bring practical experience of London Market insurance processing and be able to explain technical information clearly. The criteria below distinguish the essential evidence needed for the role from useful, non-mandatory systems experience. Experience working with Lloyd’s and the wider London insurance market, including relevant processes and procedures. Working knowledge of FCA requirements relevant to insurance intermediaries and the ability to apply them in technical administration. Evidence of auditing, checking or supervising work for accuracy, completeness and compliance. Clear written and verbal communication, together with numeracy suited to premium, policy and invoicing activity. Experience using Acturis, producing LPANs or working with Xchanging / DXC technology. An industry-related qualification.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.