Senior Technician

Howden Group Services Limited; Milton Keynes; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group Services Limited is seeking a detail-oriented administrator to join the Business Services team in Milton Keynes. You will support London-based teams with accurate technical data handling and compliance with company standards, while helping develop others’ knowledge within the team.

You will contribute to smooth processes, timely information delivery, and robust data control across systems in a fast-paced insurance environment. Hybrid working options are available.

Qualifications

• Strong attention to detail and service orientation.
• Clear communication with clients and internal partners.
• Proficient IT skills including Word, Excel and PowerPoint.

Responsibilities

• Manage technical administration tasks with accuracy and efficiency.
• Validate data submissions per guidelines and client requirements.
• Prepare and review technical reports, statements, and reconciliations.

Skills

Attention to detail

Communication

IT skills

Education

GCSEs incl Maths & English

A-Levels desirable

Tools

Word

Excel

PowerPoint

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Role

This is an exciting opportunity to join our growing Business Services team in Milton Keynes, supporting the delivery of high‑quality technical and administrative services for our growing client base. Serving as a primary point of contact for London‑based teams, you will ensure smooth processes, accurate handling of technical data, and compliance with company standards. You will also play a vital role in developing the technical knowledge of others within the team, contributing to the overall success of the business.

What You’ll Be Doing

We work collaboratively to provide an excellent and comprehensive service to our clients.

• Manage sophisticated technical administration tasks, ensuring accuracy and efficiency across all processes.
• Validate data submissions and transactions according to company guidelines and client requirements.
• Prepare and review technical reports, statements, and reconciliations.
• Ensure accurate data entry and maintain robust credit control processes while resolving outstanding queries.
• Support business units by providing timely and accurate management information.
• Maintain up‑to‑date records across company systems and ensure compliance with regulatory and internal requirements.
• Assist with training and mentoring less experienced team members to develop technical expertise.
• Act as a key escalation point for internal teams and clients, ensuring excellent service delivery.

Who We’re Looking For

We value expertise, attention to detail, and a strong service‑oriented approach. The position requires a person who:

• Has extensive technical administration or accounting experience within the insurance or financial services sector.
• Possesses a strong understanding of London Market processes and systems.
• Can demonstrate technical expertise and the ability to review and audit complex work for accuracy and compliance.
• Works efficiently under pressure, meeting deadlines while maintaining high‑quality standards.
• Is a strong communicator, able to build and manage relationships with clients and internal partners.
• Is highly organised, with strong problem‑solving skills and attention to detail.
• Has proficient IT skills, particularly in Microsoft Word, Excel, and PowerPoint.

Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C or above.
• A-Levels (Grade A‑C) or equivalent are desirable but not crucial.
• Progression towards professional qualifications is helpful but not required.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.