New Business Account Handler - Commercial & Schemes

2136GB00 Howden UK Brokers Limited; Tandridge; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden UK Brokers Limited in Caterham is seeking a New Business Commercial Account Handler to join the SME team. The role involves assisting in sales targets, producing professional summaries, and managing renewals with attention to accuracy. Hybrid working is available with 2–3 days in the Caterham office.

The ideal candidate will have knowledge of Commercial Insurance, GDPR, and the CII Code of Ethics, plus strong client service and negotiation skills.

Qualifications

• Knowledge of Commercial Insurance and GDPR within a sales environment.
• Understanding of the CII Code of Ethics.

Responsibilities

• Assist in achieving New Business sales targets with excellent client service.
• Undertake market exercises to establish the most competitive terms.
• Produce and issue professional summaries and reports using Howden templates.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to cover in line with procedures.
• Prioritise and handle all work promptly and accurately.
• Handle queries, written or by telephone, professionally and efficiently.
• Record information on Acturis and use the diary system effectively.
• Produce accurate documentation using relevant templates.
• Process adjustments with insurers and collect additional premiums.
• Actively cross-sell products from other Divisions.
• Refer queries outside own scope to senior staff.

Skills

Accuracy

Efficiency

Prioritisation

Client service

Negotiation

Communication

Info gathering

Client understanding

Influence

Education

GCSE Maths & English

Certificate in Insurance

Tools

Acturis

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. We are seeking an ambitious New Business Commercial Account Handler to join our SME team in Caterham. If you have a passion for sales, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion. Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Caterham office for a balanced work experience.

Responsibilities

• Assist in achieving Group/Division client New Business sales targets by providing an excellent level of service.
• Undertake market exercises to establish most competitive terms available.
• Produce and issue professional summaries and reports using Howden templates.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other Divisions.
• Refer all queries that fall outside own experience, knowledge and authority to senior staff.

Knowledge

Knowledge of Commercial Insurance and the CII's Code of Ethics and GDPR within a sales environment.

Skills

• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• Ability to persuade and influence others.

Qualifications

• GCSE Maths and English (or equivalent).
• Certificate in Insurance (desirable).

What do we offer in return?

A career that you define.

At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.