Trainee Technical Account Manager

Dunbia; Cross Hands; On-site; GBP 20,000 - 28,000; Full time

Job summary

Dunbia in Cross Hands, Wales, is seeking a Trainee Technical Account Manager to progress within the Food Safety & Quality department, liaising with key UK retailers.

You will work across customer relationships, drive improvements, and support the technical team with audits, reviews, and product launches, developing knowledge across packaging, labeling and supplier standards.

Qualifications

• 1+ years of food industry experience preferred.
• Science or Food Science or related discipline at higher education level.
• Exposure to understanding of retailers.
• Ability to manage multiple projects.
• Knowledge of food science, legal labeling, audit requirements and customer technical requirements.
• Confident in managing customers and stakeholders in a fast-paced environment.
• Effective written and verbal communication.
• Ability to work well in a team and on own initiative.
• Willing to build knowledge beyond core experience.
• Full UK Driving Licence.

Responsibilities

• Collaborate between the customer and the company to deliver Food Safety & Quality requirements.
• Develop relationships with customers and site teams to establish Dunbia as the supplier of choice.
• Protect the integrity of the company through positive and constructive actions.
• Represent the FSQ department in meetings, technical reviews and product reviews.
• Organise customer visits and audits to the factory, including post-visit actions.
• Liaise with New Product Development on food safety aspects of new products.
• Review KPIs and drive actions with site teams to improve KPI performance.
• Review artwork of packaging to ensure legality and accuracy.
• Manage raw material and finished product specifications and QA sheets.
• Conduct product assessments to ensure production adheres to standards.

Skills

Food industry knowledge

Retailer understanding

Organisational skills

Communication skills

Teamwork / initiative

Driving licence

Education

Science/ Food Science degree

Job description

Overview

A role as a Trainee Technical Account Manager has become available at our Cross Hands site. This is an opportunity for a highly motivated, career minded individual to progress their career within the Food Safety & Quality department whilst liaising with key UK retailers.

Responsibilities

As a key representative of the Food Safety & Quality division of the company, this role will provide opportunity for personal growth and development, this will be a dynamic role with scope to drive a wide range of customer relationship initiatives while collaborating with and supporting a high performing and effective Technical team.

• To work collaboratively between the customer and the company, ensuring that we cascade and deliver the Food Safety & Quality requirements of the customer to the Technical and wider functions within the site.
• Develop strong relationships with both the customers and the wider site teams and to help establish Dunbia as the supplier of choice with the customer.
• To be responsible for protecting at all times, the integrity of the company through positive and constructive actions and attitude.
• Represent the Food Safety & Quality department in a positive and pro-active manner at customer head office meeting, including development gate meetings, technical reviews, product reviews etc.
• To organise customer visits and audits to the factory, including the management of post-visit actions.
• Liaise with New Product Development department with respect to food safety aspects of launching new products
• Regularly review KPI's and drive actions along with the site teams to continually improve KPI's
• Review artwork of primary packaging; sleeves / labels to ensure legal and accurate
• Management of raw material & finished product specifications and factory quality attribute sheets
• Conduct product assessments to ensure production adherence to agreed standards

Qualifications

• 1 years + Food industry experience preferably
• Science/ Food Science/ other related discipline qualification at higher education level
• Exposure to the understanding of retailers
• Organisational skills to enable the management and development of multiple projects
• Understanding and working knowledge of food science, legal labelling, audit requirements and of customer technical requirements
• Confidence to manage customers and key stake holders in a fast paced environment
• Effective communication skills, both written and verbal at all levels
• Ability to work effectively within a team and on your own initiative
• Willing to build knowledge base above and beyond core experience
• Full UK Driving Licence