Trainee Technical Account Manager

UNAVAILABLE; Cross Hands; On-site; GBP 18,000 - 26,000; Full time

Job summary

Dunbia is seeking a Trainee Technical Account Manager for our Cross Hands site to liaise with UK retailers and support the Food Safety & Quality department. Progression within a dynamic technical team is offered, focusing on customer relationship initiatives and FSQ integrity.

The role emphasizes collaboration between customers and internal teams, with opportunities to drive improvements, participate in audits, and support product launches from a quality and safety perspective.

Qualifications

• 1+ years in food industry or related field.
• Science/food science degree or equivalent.
• Exposure to retailers and customer requirements.
• Strong organisational and multitasking skills.
• Clear communication and assertiveness with stakeholders.

Responsibilities

• Collaborate between customer and company, delivering FSQ requirements to site teams.
• Build relationships with customers and site teams to become supplier of choice.
• Represent FSQ department at customer meetings and technical reviews.
• Arrange customer visits and factory audits, manage actions post-visits.
• Coordinate with NPD on food safety aspects of new products; monitor KPI trends.

Skills

Food industry experience

Science degree

Retailer exposure

Communication skills

Team player

Full UK Driving Licence

Project management

Education

Science/Food Science degree

Job description

Overview

A role as a Trainee Technical Account Manager has become available at our Cross Hands site. This is an opportunity for a highly motivated, career minded individual to progress their career within the Food Safety & Quality department whilst liaising with key UK retailers.

Responsibilities

As a key representative of the Food Safety & Quality division of the company, this role will provide opportunity for personal growth and development, this will be a dynamic role with scope to drive a wide range of customer relationship initiatives while collaborating with and supporting a high performing and effective Technical team.

• To work collaboratively between the customer and the company, ensuring that we cascade and deliver the Food Safety & Quality requirements of the customer to the Technical and wider functions within the site.
• Develop strong relationships with both the customers and the wider site teams and to help establish Dunbia as the supplier of choice with the customer.
• To be responsible for protecting at all times, the integrity of the company through positive and constructive actions and attitude.
• Represent the Food Safety & Quality department in a positive and pro-active manner at customer head office meeting, including development gate meetings, technical reviews, product reviews etc.
• To organise customer visits and audits to the factory, including the management of post-visit actions.
• Liaise with New Product Development department with respect to food safety aspects of launching new products
• Regularly review KPI's and drive actions along with the site teams to continually improve KPI's
• Review artwork of primary packaging; sleeves / labels to ensure legal and accurate
• Management of raw material & finished product specifications and factory quality attribute sheets
• Conduct product assessments to ensure production adherence to agreed standards

Qualifications

• 1 years + Food industry experience preferably
• Science/ Food Science/ other related discipline qualification at higher education level
• Exposure to the understanding of retailers
• Organisational skills to enable the management and development of multiple projects
• Understanding and working knowledge of food science, legal labelling, audit requirements and of customer technical requirements
• Confidence to manage customers and key stake holders in a fast paced environment
• Effective communication skills, both written and verbal at all levels
• Ability to work effectively within a team and on your own initiative
• Willing to build knowledge base above and beyond core experience
• Full UK Driving Licence