Trainee Supervisor / Duty Manager

Specsavers; Crawley; On-site; GBP 17,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Specsavers Perks

WeCare service

Headspace app

Eyecare discounts

Birthday day off

Course sponsorship

WPA healthcare

Job summary

Specsavers Crawley is seeking a Trainee Supervisor to support daily store operations while developing leadership skills. You will guide staff, ensure excellent customer service, and maintain a welcoming, professional environment for every customer.

On the shop floor you will assist customers with frames and lenses, provide dispensing advice, and handle repairs, appointments, and aftercare. Training will be provided to grow into a management role within Specsavers.

Qualifications

• Experience in leadership or supervisory roles in a front-facing, customer service environment.
• A can-do attitude and willingness to develop leadership skills.
• Ability to embody Specsavers values: Helpful, Attentive, Friendly, Professional, People-focused.
• Growth mindset and strong communication are essential.

Responsibilities

• Assist in the day-to-day store operations and coordinate workflow.
• Lead by example to deliver outstanding customer service.
• Assist customers with frame and lens selection, dispensing, fittings, and aftercare.

Skills

Leadership experience

Team leadership

Customer service

Communication skills

Growth mindset

Positive attitude

Front-of-house experience

Supervisor experience

Job description

Specsavers Crawley has an exciting yet rare opportunity to kick start a new career in Optics or perhaps to enhance an existing Optical position elsewhere.

We are looking for one candidate that has some leadership experience to help support our management team and help deliver outstanding customer service to our community.

If you love people (like we do) and want to be part of a team that put our customers first we want to hear from you. Optical experience is not essential as our training programme will give you all the tools to become fully skilled.

What we need

• Someone with either team leader, supervisor experience in any front facing, customer service sector ( This is a must )
• A can-do attitude
• Some able to embody the Specsavers way: Helpful, Attentive, Friendly, Professional, Interested in people and enthusiastic
• Growth mindset
• Great communication
• Positive

The role

As a Trainee Supervisor at Specsavers Crawley , you'll play a key role in supporting the day-to-day running of the store while developing your leadership skills. You'll lead by example, deliver outstanding customer service and helping to create a welcoming, professional environment for every customer.

Your role mixing supervisory responsibilities and front-of-house duties keeps this job exciting with plenty of opportunity to further your career. You'll support the management team with coordinating the daily workflow, motivating colleagues, and ensuring high standards are maintained across the store. On the shop floor, you'll assist customers with choosing the right frames and lenses, provide dispensing advice, complete spectacle collections and fittings, carry out adjustments and repairs, and support customers with aftercare appointments. You'll also help manage appointments, handle enquiries, process transactions, and ensure the store remains organised and inviting.

As you grow in the role, you'll receive training and support to build your confidence in leading a team, resolving customer queries, and driving excellent operational standards. This is an incredible opportunity for someone who enjoys working with people, thrives in a fast-paced retail environment, and is looking to take the next step towards a management career within Specsavers.

Our store

Specsavers Crawley is a thriving, customer-focused store located in the heart of Crawley town centre. The store offers a full range of optical and hearing services, delivered by a welcoming and experienced team dedicated to providing outstanding patient care. With a supportive working environment, modern clinical facilities, and a strong commitment to colleague development, it's an excellent place to build a rewarding career while making a positive impact in the local community.

Our team

We have a wonderful team of driven, dedicated yet friendly people in our store ready and waiting for you to meet.

What We Offer

• £8.20 - £12.91 per hour plus a fantastic bonus ( age/ experience related )
• Great Place to work Scheme: This means we have met high standards to keep our team safe, motivated with great career opportunities and reward benefits everyday!
• 40 hours (including weekend requirement)
• Pension scheme with an employer/employee contribution system.
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family with on demand GP services from home, along with other lifestyle and healthcare programmes.
• Complimentary full and on going subscription to the Headspace app
• Eyecare and Hearcare discounts for you and your family
• Birthday off !!Enjoy an additional paid day off on your birthday to celebrate you!
• Sponsorship of professional courses to enhance your career
• After your probation you will added to our WPA healthcare scheme to provide extensive medical services and support

Please remember: Must have some Management/Supervisor/Team Leader experience to be considered. ( minimum 3 years experience )