Trainee Supervisor — Lead Retail Team (Optics)

Specsavers; Crawley; On-site; GBP 17,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Specsavers Perks

WeCare service

Headspace app

Eyecare discounts

Birthday day off

Course sponsorship

WPA healthcare

Job summary

Specsavers Crawley is seeking a Trainee Supervisor to support daily store operations while developing leadership skills. You will guide staff, ensure excellent customer service, and maintain a welcoming, professional environment for every customer.

On the shop floor you will assist customers with frames and lenses, provide dispensing advice, and handle repairs, appointments, and aftercare. Training will be provided to grow into a management role within Specsavers.

Qualifications

• Experience in leadership or supervisory roles in a front-facing, customer service environment.
• A can-do attitude and willingness to develop leadership skills.
• Ability to embody Specsavers values: Helpful, Attentive, Friendly, Professional, People-focused.
• Growth mindset and strong communication are essential.

Responsibilities

• Assist in the day-to-day store operations and coordinate workflow.
• Lead by example to deliver outstanding customer service.
• Assist customers with frame and lens selection, dispensing, fittings, and aftercare.

Skills

Leadership experience

Team leadership

Customer service

Communication skills

Growth mindset

Positive attitude

Front-of-house experience

Supervisor experience

Job description

Specsavers Crawley is seeking a Trainee Supervisor to support daily store operations while developing leadership skills. You will guide staff, ensure excellent customer service, and maintain a welcoming, professional environment for every customer.

On the shop floor you will assist customers with frames and lenses, provide dispensing advice, and handle repairs, appointments, and aftercare. Training will be provided to grow into a management role within Specsavers.