Optical Supervisor

Specsavers; Blackwood; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Bonus

37.5h week

Pension scheme

Specsavers Perks

Headspace

Eyecare discounts

Birthday day off

Family leave

Sick pay

WeCare

Job summary

Specsavers in Blackwood is seeking a Supervisor to lead a busy optical/audiology store. You will role-model exceptional customer service, help drive performance and coach a collaborative team in a fast-paced retail environment.

With a focus on professional care and operational excellence, this role offers opportunities to develop leadership skills, support colleagues and contribute to community eye and hearing care in Blackwood.

Qualifications

• Previous optical experience is essential.
• Confident communicator who can build relationships with customers and colleagues.
• Excellent attention to detail.
• Flexible and adaptable in a busy environment.
• A passionate people person with a genuine commitment to delivering outstanding customer service.

Responsibilities

• Lead by example and champion a customer-first mindset.
• Keep the store and team running smoothly.
• Support growth and development of team members.

Skills

Optical experience

Communication

Attention to detail

Time management

Leadership

Organisation

Customer service

Job description

As long as you’re ready to lead by example and champion a customer-first mindset, you can make a difference as a Supervisor at Specsavers. Alongside your hard work keeping our store and team running like clockwork, we’ll support you to grow your skills even further than you thought possible. You’ll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don’t want to miss.

Our store

The Blackwood Specsavers store is a busy and customer-focused optical and audiology environment, located in the heart of Blackwood town centre on the High Street. The store is dedicated to delivering exceptional eye and hearing care services to the local community, offering a welcoming and professional experience for every customer. Colleagues work collaboratively in a fast-paced retail setting to provide outstanding customer service, support commercial performance, and maintain the highest standards of clinical care and operational excellence. The store benefits from excellent accessibility, with Blackwood Bus Station just a short walk away and rail links available from nearby Pengam, Hengoed and Gilfach Fargoed stations, making it easily accessible for both customers and colleagues commuting from the surrounding areas.

Our team

The Blackwood Specsavers team is made up of passionate, supportive and customer-focused colleagues who work together to deliver exceptional care and service. Bringing together expertise across optics, audiology and retail, the team fosters a collaborative and inclusive culture where colleagues are encouraged to develop their skills, share knowledge and support one another to achieve both individual and store goals. With a strong focus on professionalism, customer experience and continuous improvement, the team takes pride in creating a welcoming environment for every customer while maintaining the high standards of care and service that Specsavers is known for. The positive team spirit, commitment to development and dedication to making a difference in the local community make Blackwood a rewarding and engaging place to work.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Competitive salary depending on experience and optical qualification
• Plus bonus
• Full Time - 37.5 hours a week, to include working weekends
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
  

What we’re looking for?

• Previous optical experience is essential
• A confident and effective communicator who can build strong relationships with customers and colleagues
• Excellent attention to detail
• Flexible and adaptable, with the ability to thrive in a busy environment
• A passionate people person with a genuine commitment to delivering outstanding customer service
• Well organised, with strong time management skills
• Hard-working, proactive, and able to lead by example

This role would be ideal for an experienced optical professional who is ready to take the next step in their career and develop their leadership skills within a supportive environment.