Trainee Service Technician

Medstrom Ltd; Tipner; On-site; GBP 18,000 - 24,000; Full time

Job summary

Medstrom Ltd. is seeking a Trainee Service Technician to deliver and install products, perform repairs and proactive maintenance, and support customers across environments.

After training, you will handle delivery, installation, and routine servicing within the Portsmouth area and surrounding sites. Role requires a full UK driving licence, good customer service, and the ability to follow established procedures.

Qualifications

• Full UK driving licence required.
• Excellent customer service skills and communication abilities.
• Willingness to work as part of a team and follow procedures.

Responsibilities

• Deliver and install Medstrom products within agreed delivery times.
• Repair and proactively maintain products; perform hygiene checks and safety tests.
• Complete testing, delivery and collection records; manage stock and spare parts inventory.
• Provide product demonstrations and basic staff training; maintain a clean, safe workspace.
• Support weekends on a rota with paid overtime and participate in on-call rotas.

Skills

Driving licence

Customer service

Effective communication

Teamwork

Tools

MS Office

Email

Job description

As a Trainee Service Technician, you'll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various environments., Deliver clean, ready-to-use products to, and around, customer sites within the Portsmouth area

• Collect products after use and return to the service location for decontamination
• Disinfect, function check, repair and electrical-safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided)
• Knowledge of Medstrom and/or other medical device products would be desirable, but not essential

Hours: 37.5 hours per week, working Monday to Friday, 8.30am - 5.00pm (some flexibility may be required with start and finish times).

The applicant will also be required to work weekends on a rota basis (with paid overtime) and participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Mechanical or electrical background desirable but not essential, as full training will be provided

Personal Requirements:

• A proactive, 'can-do' attitude
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work on your own initiative and follow procedures laid out by the business to achieve deadlines
• A basic knowledge of hygiene and safety rules
• Basic PC skills, including email and MS Office
• DBS-checked (or the willingness to complete one)

Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

We are a manufacturer of specialist hospital beds and manage over 25% of the UK's acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.