Trainee Service Technician

Medstrom Ltd; Wales; Remote; GBP 21,000 - 26,000; Full time

Job summary

Medstrom Ltd in Swansea, with regular visits to Cardiff service centre, is seeking a Trainee Service Technician to join after training. You will be delivering and setting up products for patients, and performing maintenance and repairs across clinical environments.

Hours are 37.5 per week, with options Wed-Sun or Sat-Wed and an out-of-hours rota. Full training, DBS check, and career progression through our Career Pathway are provided.

Qualifications

• Mechanical or electrical background desirable, but not essential as full training will be provided.

Responsibilities

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return to the service location for decontamination
• Disinfect, function-check, repair and electrical-safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Skills

Mechanical background

Electrical background

Driving licence

Job description

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are looking for a dedicated Trainee Service Technician to work either Wednesday to Sunday or Saturday to Wednesday at our customer's site in Swansea, with regular visits to our Cardiff service centre.

Your Role:

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, skills, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return to the service location for decontamination
• Disinfect, function-check, repair and electrical-safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working either Wednesday to Sunday or Saturday to Wednesday (to be discussed at interview).

You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customers, which covers weekends. This is subject to additional on-call payments.

Experience Needed:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.

Qualifications and experience requirements:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience of delivery driving and planning routes would be desirable
• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence will be provided where required)

Personal Requirements:

• A proactive, 'can-do' attitude
• Excellent customer service and communication skills
• Ability to work under own initiative, and follow procedures to achieve deadlines
• Basic PC skills to include email and MS Office
• Willingness to have a DBS completed

Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.