Trainee Service Technician

Medstrom Ltd; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Contributory pension scheme

33 days' holiday allowance

Discounts & cashback on shopping

Salary Sacrifice (Cycle to Work)

Full induction & training programme

Death in Service

Employee Ownership Trust (EOT)

Job summary

Medstrom Ltd in Cardiff and South Wales is seeking a Trainee Service Technician to join our service team. You will work Wednesday to Sunday at our Cardiff service centre, delivering and setting up products for patients and supporting maintenance across clinical environments.

Training paths and career progression are clearly defined. The role includes on-call duties with additional payments, and benefits such as a contributory pension, generous holiday, and employee ownership opportunities.

Qualifications

• Mechanical or electrical background desirable, but not essential as full training will be provided.
• Experience of delivery driving and planning routes would be desirable.
• Full UK driving licence required (training and support to build confidence will be provided).

Responsibilities

• Deliver clean, ready-to-use products to and around customer sites.
• Collect products after use and return to the service location for decontamination.
• Disinfect, function-check, repair and electrical-safety test products.
• Complete records of testing, delivery and collection.
• Maintain available product stock and spare parts inventory.
• Complete product modifications when required.
• Provide product demonstrations and basic training to staff.
• Maintain a clean and tidy work environment.

Skills

Delivery driving

Route planning

Customer service

Job description

Trainee Service Technician

Cardiff / South Wales area

About Us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

We are looking for a dedicated Trainee Service Technician to work Wednesday to Sunday from our Cardiff service centre and cover Cardiff and South Wales (could also involve travel to South/West England).

The Benefits

• Starting salary of £25,000, with an estimated potential earning of approx. £27,000+ with on-call payments
• Additional on-call payments
• Contributory pension scheme
• 33 days' holiday allowance
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes including Cycle to Work
• Full induction, training programme, and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit available
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, skills, and knowledge to enable you to progress your career with Medstrom.

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return to the service location for decontamination
• Disinfect, function-check, repair and electrical-safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working Wednesday to Sunday.

You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customers, which covers weekends. This is subject to additional on-call payments.

About You

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.

Qualifications and experience requirements:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience of delivery driving and planning routes would be desirable
• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence will be provided where required)

Personal Requirements:

• A proactive, 'can-do' attitude
• Excellent customer service and communication skills
• Ability to work under own initiative, and follow procedures to achieve deadlines
• Basic PC skills to include email and MS Office
• Willingness to have a DBS completed

Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.

Why join Medstrom?

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.