Trainee Service Technician

Medstrom Ltd; England; Remote; GBP 18,000 - 24,000; Full time

Job summary

Medstrom Ltd. is seeking a Trainee Service Technician to join the team and support hospital sites in the Leicestershire and Rutland area. The role involves delivery, installation, repair, and proactive maintenance of medical products, with full training provided. You will participate in on-call and overtime arrangements as part of the role.

Hours are 37.5 per week, Monday to Friday, 8:30am–5:00pm, with some flexibility. Weekend rota and on-call duties are required after training.

Qualifications

• Mechanical or electrical background desirable but not essential, as full training will be provided.
• Full UK driving licence required, training/support for van manoeuvring provided.
• Knowledge of Medstrom and/or other medical device products desirable, but not essential.
• Proactive, customer-focused attitude and ability to work on own initiative.
• Excellent customer service skills and clear communication.
• Basic PC skills, including email and MS Office; DBS-checked (or willing to complete).

Responsibilities

• Deliver products to customer sites and around the Leicestershire/Rutland area; ensure products are ready for use.
• Collect products after use and return to service location for decontamination.
• Disinfect, function test, repair and conduct electrical-safety tests on products.
• Complete records of testing, delivery and collection.
• Maintain stock and spare parts inventory; complete product modifications when required.
• Provide product demonstrations and basic training to staff.
• Maintain a clean and safe work environment.

Skills

Mechanical background

Electrical background

Full UK driving licence

Customer service

Basic PC skills

DBS check willingness

Tools

MS Office

Job description

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are looking for a dedicated Trainee Service Technician to join us and work in hospitals around the Leicestershire and Rutland area.

Your Role:

As a Trainee Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various environments.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to, and around, customer sites within the Portsmouth area
• Collect products after use and return to the service location for decontamination
• Disinfect, function check, repair and electrical-safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours: 37.5 hours per week, working Monday to Friday, 8.30am – 5.00pm (some flexibility may be required with start and finish times).

The applicant will also be required to work weekends on a rota basis (with paid overtime) and participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Required:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.

Qualifications and experience requirements:

• Mechanical or electrical background desirable but not essential, as full training will be provided
• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided)
• Knowledge of Medstrom and/or other medical device products would be desirable, but not essential

Personal Requirements:

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work on your own initiative and follow procedures laid out by the business to achieve deadlines
• A basic knowledge of hygiene and safety rules
• Basic PC skills, including email and MS Office
• DBS-checked (or the willingness to complete one)

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.