Trainee Service Technician

Medstrom Ltd; Leicester; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Medstrom Ltd is seeking a Trainee Service Technician to join our team in Leicester. You will ensure timely delivery and maintenance of products to hospital accounts, with on‑the‑job training and a clear career pathway.

After training, responsibilities include setting up products for patients, performing repairs and preventative maintenance, and supporting hospital staff across clinical environments. Hours are 37.5 per week, Monday to Friday, 8:30am–5:00pm, with potential start/finish

Qualifications

• No specific qualifications listed in the ad.

Responsibilities

• Repair and maintenance of products in a hospital environment (on wards and in on-site bed stores).
• Carry out Planned Preventative Maintenance on all products.
• Ensure clean, ready-to-use products are delivered to the correct hospital locations.
• Collect products after use and return to agreed collection areas.
• Complete job records on a handheld PDA device.
• Install products in designated locations and provide basic user training to hospital staff.
• Maintain a clean and tidy work environment.

Job description

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are looking for a dedicated Trainee Service Technician to join us and work in our dedicated hospital accounts in Leicester.

Your Role:

As a Trainee Service Technician, you will ensure an effective and timely product delivery and maintenance service to customers within the dedicated hospital. After training, this will include setting up products for patients within agreed delivery times, repair and proactive maintenance of products, and provision of support to customers in various clinical environments in regard to the product. This role follows our Career Pathway, with clearly defined training, skills, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role:

• Repair and maintenance of products in a hospital environment (on wards and in on-site bed stores)
• Carry out Planned Preventative Maintenance on all products
• Ensure clean, ready-to-use products are taken to the correct hospital locations
• Collect products after use and return to the agreed collection areas
• Complete job records on a handheld PDA device
• Install products into designated locations
• Provide product demonstrations and basic user training to hospital staff
• Maintain a clean and tidy work environment

Hours: 37.5 hours per week, working Monday to Friday, 8.30am - 5.00pm (some flexibility may be required with start and finish times).

Experience Required:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following:

Qualifications and experience requirements:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience of delivery driving and planning routes would be desirable
• Full UK Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)v

Personal Requirements:

• A proactive, 'can-do' attitude
• Excellent customer service skills
• Able to communicate effectively
• Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
• Basic PC skills to include email and MS Office
• The willingness to be DBS checked

Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.