Trainee Service Advisor: Learn & Lead Customer Care

Confidential; North Tyneside; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Maternity/Paternity/Adoption Pay

Career Development

Long Service recognition

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

Volunteer day

Job summary

Sytner Group is hiring a Trainee Service Advisor for Mercedes-Benz of Sunderland. You will handle inbound and outbound booking calls, schedule appointments, and support service staff while maintaining high standards of customer care.

The role involves liaising with technicians and workshop control to track vehicle progress and ensuring timely completion. Full training is provided by in-house Learning & Development and manufacturer training from Mercedes Benz, with flexible patterns including

Qualifications

• Experience in busy call-handling environment is beneficial.
• Background in customer service preferable.

Responsibilities

• Answer inbound and outbound booking calls and schedule customer bookings.
• Provide clear information and exceptional service to callers.
• Support Service Advisors and liaise with technicians to monitor vehicle progress.

Skills

Customer service

Organisational skills

Communication

Call handling

Tools

Kerridge

Job description

Sytner Group is hiring a Trainee Service Advisor for Mercedes-Benz of Sunderland. You will handle inbound and outbound booking calls, schedule appointments, and support service staff while maintaining high standards of customer care.

The role involves liaising with technicians and workshop control to track vehicle progress and ensuring timely completion. Full training is provided by in-house Learning & Development and manufacturer training from Mercedes Benz, with flexible patterns including