Trainee Service Advisor - Learn & Excel in Customer Care

Sytner; North Tyneside; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer/community day

Job summary

Sytner is seeking a motivated Trainee Service Advisor for Mercedes-Benz of Sunderland. You will manage inbound and outbound booking calls, schedule customer appointments and ensure a smooth journey for each caller.

Full training is provided to develop your skills and product knowledge. You will support Service Advisors, keep customers informed during vehicle service, and liaise with technicians to monitor progress.

Qualifications

• No prior experience required; full training provided through in-house Learning & Development and manufacturer training.
• Strong organisational and administrative skills, high attention to detail, and a customer-focused approach.
• Experience in customer service, especially in busy/call-handling environments, would be beneficial but not essential.

Responsibilities

• Handle inbound and outbound booking calls and schedule customer bookings.
• Provide clear information and ensure a high level of service for every caller.
• Support Service Advisors and act as a link between customers and the workshop.
• Keep customers informed on service progress and liaise with technicians and workshop control.

Skills

Customer service

Organisational skills

Administrative skills

Communication skills

Tools

Kerridge

Job description

Sytner is seeking a motivated Trainee Service Advisor for Mercedes-Benz of Sunderland. You will manage inbound and outbound booking calls, schedule customer appointments and ensure a smooth journey for each caller.

Full training is provided to develop your skills and product knowledge. You will support Service Advisors, keep customers informed during vehicle service, and liaise with technicians to monitor progress.