Trainee Scheduler & Operations Assistant

Complii; Gawcott; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Company pension

Birthday off

Job summary

Abbot Fire Group is seeking a Trainee Administrator/Work Scheduler to join our team. This entry-level role provides full training and the opportunity to learn while supporting engineers, scheduling workloads, and delivering excellent customer service.

Based at our Gawcott office, the role is 40 hours per week with flexible start times (8am-4pm, 8:30am-4:30pm, or 9am-5pm), 25 days holiday plus Bank Holidays, a company pension, and your birthday off.

Qualifications

• Experience in an Operations Controller, Planner, Scheduler or Coordination role.
• Knowledge of planning, scheduling and administration.
• Experience using CRM systems and customer portals.

Responsibilities

• Coordinate day-to-day operations and staff induction while ensuring policy and safety compliance.
• Plan, schedule and monitor engineer workloads using CRM, Gabriel and Excel; produce permits and RAMS.
• Manage enquiries, confirm appointments and prepare documentation for invoicing.
• Assist with process improvements, billing data accuracy and cross-department support.

Skills

Operations coordination

Customer service

Attention to detail

Tools

Gabriel

Excel

CRM systems

Job description

Abbot Fire Group is seeking a Trainee Administrator/Work Scheduler to join our team. This entry-level role provides full training and the opportunity to learn while supporting engineers, scheduling workloads, and delivering excellent customer service.

Based at our Gawcott office, the role is 40 hours per week with flexible start times (8am-4pm, 8:30am-4:30pm, or 9am-5pm), 25 days holiday plus Bank Holidays, a company pension, and your birthday off.