Senior Operations Planner & Scheduler

Confidential; Gawcott; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Company pension

Birthday off

Job summary

Abbot Fire Group is seeking a seasoned Operations Controller/Planner-Scheduler to coordinate day-to-day operations and ensure engineers are scheduled efficiently. You will oversee planning, compliance, administration and support, working with engineers and teams across operations, finance and sales to deliver work accurately and safely.

The role is 100% office-based at the Gawcott office, 40 hours per week with flexible start times and standard Monday to Friday.

Qualifications

• Experience in planning, scheduling and coordinating field operations.
• Familiarity with CRM systems and customer portals; strong admin skills.
• Excellent organisational, problem-solving and customer service abilities.

Responsibilities

• Coordinate day-to-day operation by managing systems, inducting staff, ensuring policies and health & safety compliance; support fleet, warehouse and office management; maintain admin systems.
• Plan, schedule and monitor engineer workloads using CRM systems, Gabriel and Excel; produce permits, RAMS and documentation; allocate jobs by priority and location; update portals; track progress to completion.
• Provide outstanding customer and engineer support by handling enquiries, confirming appointments, supplying site information, resolving issues and ensuring documentation is ready for invoicing.
• Drive efficiency by checking job sheets, timesheets and invoicing data; support finance with billing data; improve planning processes and CRM usage; cover colleagues; uphold confidentiality.

Skills

Planning and scheduling

CRM systems

Excel

Customer portals

Administration

Organisation

Problem-solving

Customer service

Communication

Tools

Gabriel

Excel

Job description

Abbot Fire Group is seeking a seasoned Operations Controller/Planner-Scheduler to coordinate day-to-day operations and ensure engineers are scheduled efficiently. You will oversee planning, compliance, administration and support, working with engineers and teams across operations, finance and sales to deliver work accurately and safely.

The role is 100% office-based at the Gawcott office, 40 hours per week with flexible start times and standard Monday to Friday.