Field Operations Manager - Fire

Complii; Banbury; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

company vehicle or allowance

25 days holiday per year plus Bank Hol

your birthday off

Company Pension

Phone

access to professional development

Job summary

Abbot Fire Group is seeking an Operations Field Manager - Fire Protection in Banbury to lead a team of 15 Fire Protection Engineers within a £3–3.5M operation. The role offers onsite/hybrid flexibility and will drive operational excellence, safety, and service across nationwide contracts.

Based in Banbury, you will develop performance, manage key customer relationships, and identify growth opportunities while upholding industry standards and regulatory compliance to protect lives and assets.

Qualifications

• Proven experience leading engineering/field-based teams.
• Strong understanding of fire protection systems and safety standards.
• Commercial awareness with growth targets and budgets.

Responsibilities

• Lead and develop a team of Fire Protection Engineers.
• Oversee daily operational performance and delivery of fire protection services.
• Champion health and safety audits and continuous improvement.
• Manage customer relationships and support commercial growth.

Skills

Team leadership

Fire protection knowledge

Operational excellence

Customer relationship management

Safety compliance

Job description

We're hiring an Operations Field Manager - Fire Protection to join our team at Abbot Fire Group, supporting our growing Fire Protection division. In this role, you'll be responsible for leading a team of 15 Fire Protection Engineers within a £3 to 3.5M operational division, driving operational excellence, customer satisfaction, safety standards, and commercial performance across our nationwide services.

We're looking for an inspiring and experienced leader who can showcase their skills in the areas listed below. You don't need to meet every single requirement, if you can confidently speak to some of the relevant experience, we'd love to hear from you. We value talent in all forms and won't dismiss potential just because your career path has taken a non-traditional route.

We deeply value the dedication, expertise, and leadership of our people. As a key member of our management team, you'll play a vital role in supporting our Engineers, strengthening customer relationships, improving operational performance, and helping safeguard lives through industry-leading fire protection services. We recognise that our success is built on the commitment of our teams and your leadership will make a direct impact on our continued growth.

What you receive for joining us:

We're offering a competitive salary, depending on experience, plus performance-related incentives and a strong package designed to support you both in and out of work.

• company vehicle or allowance
• 25 days holiday per year plus Bank Holidays
• your birthday off
• Company Pension
• Phone
• access to professional development opportunities

This role offers onsite/hybrid and office working (ideally 2 days per week, based in Gawcott).

Here's a look at some of the things you'll be doing:

• Lead, coach, and develop a team of Fire Protection Engineers, creating a positive, engaged, and high-performing culture through regular 1:1s, team meetings, and skills development sessions
• Oversee daily operational performance, including planning, scheduling, productivity, quality, compliance, and delivery of fire protection services to meet customer expectations
• Champion health and safety standards by leading audits, toolbox talks, investigations, and continuous improvement initiatives to maintain best-in-class engineering practices
• Manage customer relationships, resolve escalations, support commercial growth opportunities, and work with internal teams to improve service delivery, retention, and revenue performance

Can you show experience in some of these areas:

• Proven experience managing engineering, technical, or field-based teams, ideally within fire protection or a compliance-driven environment
• Strong understanding of fire protection systems, safety regulations, industry standards, and operational compliance requirements
• Demonstrable success in improving team engagement, performance, productivity, and customer service standards
• Commercial awareness with experience identifying growth opportunities, supporting budgets, managing resources, and delivering against business targets

Do you see yourself reflected in the description above?

Introducing our organisation:

Abbot Fire Group is part of Complii, a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and Vertical Transportation (lifts and escalators) divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to lead a key engineering function, influence operational excellence across our Fire Protection division, and help shape the high standards our customers rely on. With a focus on people, safety, service quality, and growth, you'll play an important role in the continued success of our organisation