Trainee Manager – Removals & Operations

Pickfords; Northampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Pickfords in the United Kingdom is seeking an early-career operations professional to support branch managers across removals, focusing on planning, cost reporting and delivering high-quality service. You will help manage daily operations and contribute to revenue and margin targets.

The role emphasizes teamwork, training, and effective communication with customers and colleagues, ensuring a safety-conscious environment and compliance with standards.

Qualifications

• Customer-centric mindset.
• Commercial awareness.
• Ability to motivate a team.
• Ability to coach and train others.
• Excellent planning and prioritising skills.
• Strong communication skills (verbal and written).
• Knowledge of Transport Legislation and fleet maintenance controls.

Responsibilities

• Planning, monitoring and management of the daily operation.
• Accurate cost reporting on in-house system (e.g., wages, purchase orders).
• Complete pre-move call 48 hours prior to each move.
• Complete weekly trading report and monthly forecast.
• Proactively manage people, vehicles and materials to meet moves planned, including staff levels and holidays.
• Conduct customer visits during and after moves to check service quality and resolve issues.
• Investigate claims and complaints.
• Monitor and maintain transport legislative requirements.
• Ensure compliance with health & safety requirements.
• Maintain and monitor training matrix for operative staff.
• Adhere to ISO/BAR accreditations.

Skills

Customer centric

Commercial awareness

Motivate team

Coach/train others

Planning prioritising

Excellent communication

Transport legislation knowledge

Job description

Pickfords in the United Kingdom is seeking an early-career operations professional to support branch managers across removals, focusing on planning, cost reporting and delivering high-quality service. You will help manage daily operations and contribute to revenue and margin targets.

The role emphasizes teamwork, training, and effective communication with customers and colleagues, ensuring a safety-conscious environment and compliance with standards.