Trainee Manager

Pickfords; Northampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Pickfords in the United Kingdom is seeking an early-career operations professional to support branch managers across removals, focusing on planning, cost reporting and delivering high-quality service. You will help manage daily operations and contribute to revenue and margin targets.

The role emphasizes teamwork, training, and effective communication with customers and colleagues, ensuring a safety-conscious environment and compliance with standards.

Qualifications

• Customer-centric mindset.
• Commercial awareness.
• Ability to motivate a team.
• Ability to coach and train others.
• Excellent planning and prioritising skills.
• Strong communication skills (verbal and written).
• Knowledge of Transport Legislation and fleet maintenance controls.

Responsibilities

• Planning, monitoring and management of the daily operation.
• Accurate cost reporting on in-house system (e.g., wages, purchase orders).
• Complete pre-move call 48 hours prior to each move.
• Complete weekly trading report and monthly forecast.
• Proactively manage people, vehicles and materials to meet moves planned, including staff levels and holidays.
• Conduct customer visits during and after moves to check service quality and resolve issues.
• Investigate claims and complaints.
• Monitor and maintain transport legislative requirements.
• Ensure compliance with health & safety requirements.
• Maintain and monitor training matrix for operative staff.
• Adhere to ISO/BAR accreditations.

Skills

Customer centric

Commercial awareness

Motivate team

Coach/train others

Planning prioritising

Excellent communication

Transport legislation knowledge

Job description

Job Purpose:

• To gain knowledge of all aspects of the Removals business including sales, move management and operations.
• To assist the Branch Managers in leading and managing the branches within the group to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation.
• Deliver a consistent superior service in line with the company quality standards.

RESPONSIBILITIES:

• Planning, monitoring and management of the daily operation.
• Accurate cost reporting on in-house system e.g. wages, Purchase Order’s etc.
• Complete pre move call 48 hours prior to each move.
• Complete weekly trading report and monthly forecast.
• Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
• To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
• Investigation of claims and complaints.
• Monitor and maintain all transport legislative requirements.
• Compliance to Group health & safety requirements.
• To maintain and monitor an up to date training matrix for all operative staff.
• Adherence to company ISO/BAR accreditations.

SKILLS, KNOWLEDGE & EXPERIENCE:

• Customer centric.
• Commercial awareness.
• Ability to motivate team and create a can do environment.
• Ability to coach and train others.
• Exceptional planning and prioritising skills.
• Excellent communication skills both verbal and written.
• Problem solving skills.Knowledge of Transport Legislation, fleet and maintenance controls.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Type: Full-time, Permanent