Trainee IT Support | Paid Training & Profit Sharing

Trapeze Recruitment Services Ltd; Ramsgate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company paid quarterly events

Cycle to work scheme

Onsite gym

Profit-sharing

Paid training

Job summary

Trapeze Recruitment Services Ltd in Ramsgate is seeking an entry‑level IT Support Trainee to join our client’s team. You will handle incoming service requests, diagnose and resolve issues, and help maintain security standards across client stacks.

No prior industry experience required; a Level 3 Computing qualification or industry certification, or demonstrated passion for technology with active learning will be considered.

Qualifications

• Entry level role; no prior industry experience required.
• Minimum Level 3 Computing qualification (or equivalent), or industry-related certification, or demonstrable passion for technology with active development.
• Training and development will be provided as part of the role.
• Customer service is the main focus; diagnose and resolve issues across client technology stacks.

Responsibilities

• Take incoming service requests from clients and provide excellent customer service.
• Diagnose and resolve issues using your technology knowledge.
• Maintain technology and security standards across clients’ technology stacks.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Positive attitude

Resilience under pressure

Education

Level 3 Computing qualification

Microsoft certification

CompTIA certification

Job description

Trapeze Recruitment Services Ltd in Ramsgate is seeking an entry‑level IT Support Trainee to join our client’s team. You will handle incoming service requests, diagnose and resolve issues, and help maintain security standards across client stacks.

No prior industry experience required; a Level 3 Computing qualification or industry certification, or demonstrated passion for technology with active learning will be considered.