Hybrid IT Support Engineer — Growth, Training & Bonus

Morgan Jones Recruitment Consultants; Ramsgate; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Profit sharing

Paid training & certifications

Cycle to work

On-site gym

Company events

Career development

Job summary

Morgan Jones Recruitment Consultants is seeking an IT Support Engineer to provide first-line technical assistance in a hybrid role based in Ramsgate, Kent. After probation, four days in the Ramsgate office and one day from home.

The role focuses on customer service as well as resolving technical issues, with responsibilities ranging from ticket handling to documenting work and ensuring security standards are met. Training, certifications, and growth are offered.

Qualifications

• Level 3 computing qualification or equivalent IT training.
• Excellent verbal and written communication skills.
• Experience with customer service and handling support requests.
• Ability to work in a hybrid office/home setup.

Responsibilities

• Provide first-line technical support to customers via phone, email, and ticketing systems.
• Diagnose and resolve technical issues while delivering an excellent customer experience.
• Document all work accurately within the service management system.
• Monitor and manage ticket queues against service level agreements.
• Communicate effectively with customers, colleagues, and senior technical staff.
• Escalate issues where appropriate and support successful resolution.
• Develop expertise in specific technologies and products used within the business.
• Assist with workload management and service request allocation as experience grows.
• Maintain compliance with quality and information security standards.

Skills

Customer focus

Communication

Multitasking

Attention to detail

Organisational skills

Education

Level 3 Computing qualification

IT certification

Job description

Morgan Jones Recruitment Consultants is seeking an IT Support Engineer to provide first-line technical assistance in a hybrid role based in Ramsgate, Kent. After probation, four days in the Ramsgate office and one day from home.

The role focuses on customer service as well as resolving technical issues, with responsibilities ranging from ticket handling to documenting work and ensuring security standards are met. Training, certifications, and growth are offered.