Trainee IT Support

Trapeze Recruitment Services Ltd; Ramsgate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company paid quarterly events

Cycle to work scheme

Onsite gym

Profit-sharing

Paid training

Job summary

Trapeze Recruitment Services Ltd in Ramsgate is seeking an entry‑level IT Support Trainee to join our client’s team. You will handle incoming service requests, diagnose and resolve issues, and help maintain security standards across client stacks.

No prior industry experience required; a Level 3 Computing qualification or industry certification, or demonstrated passion for technology with active learning will be considered.

Qualifications

• Entry level role; no prior industry experience required.
• Minimum Level 3 Computing qualification (or equivalent), or industry-related certification, or demonstrable passion for technology with active development.
• Training and development will be provided as part of the role.
• Customer service is the main focus; diagnose and resolve issues across client technology stacks.

Responsibilities

• Take incoming service requests from clients and provide excellent customer service.
• Diagnose and resolve issues using your technology knowledge.
• Maintain technology and security standards across clients’ technology stacks.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Positive attitude

Resilience under pressure

Education

Level 3 Computing qualification

Microsoft certification

CompTIA certification

Job description

This is an entry level role and previous industry experience is not essential. However, in the absence of hands‑on experience, our client expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry‑related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.

Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack.

You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure.

This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (3-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.

The Trainee IT Support must possess the following

• A genuine passion for technology and determination to continue your learning through ongoing training and development
• The ability to retain information and keep abreast of the latest technology updates and enhancements
• A positive and enthusiastic mindset and attitude
• Excellent verbal and written communication skills
• The ability to juggle multiple tasks at once
• Resilience to working in a high pressured and fast-paced environment
• High attention to detail, even during busy periods

Benefits

• Company paid quarterly events
• Cycle to work scheme
• Onsite gym
• Profit-sharing
• Paid training
• * After successfully completing the standard 3-month probationary period.
• ** Performance bonus and EO profit share is enabled after successfully completing the standard 3-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained