Trainee IT Support Apprentice

Worcestershire County Council; Malvern; Remote; GBP 15,000 - 19,000; Full time

Job summary

Speller Metcalfe is offering a Trainee IT Support Apprentice role to kick-start your IT career. You’ll support colleagues with everyday tech, Microsoft 365, laptops and devices while gaining hands-on experience in a forward-thinking construction business.

Based in Malvern with 40-hour weeks, you’ll train through an Information Communications Technician Level 3 apprenticeship, studying while you're employed.

Qualifications

• Level 3 Information Communications Technician apprenticeship.
• Work-based programme with quarterly online block weeks and end-point assessment.
• Travel between offices and sites may be required.

Responsibilities

• Respond to IT requests by phone, email, Teams and the ticketing system.
• Log and resolve first-line incidents, escalating more complex issues when needed.
• Set up laptops, monitors and mobile phones.
• Support Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi‑Fi, VPNs and user accounts.
• Maintain asset records and support starter and leaver processes.
• Contribute to IT projects and follow company security policies.

Skills

Customer care

Logical

Initiative

Willingness to learn

Reliability

Education

ICT Apprenticeship Level 3

Job description

Closes in 14 days (Friday 9 October 2026)

Kick-start your IT career with Speller Metcalfe as a Trainee IT Support Apprentice. You’ll support colleagues with everyday tech, Microsoft 365, laptops and devices while gaining real hands‑on experience in a friendly, forward‑thinking construction business.

Training course Information communications technician (level 3)

Hours Monday to Friday.

40 hours a week

Monday 19 October 2026

Duration

1 year 10 months

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

• Respond to IT requests by phone, email, Teams and the ticketing system.
• Log and resolve first‑line incidents, escalating more complex issues when needed.
• Set up laptops, monitors and mobile phones.
• Support Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi‑Fi, VPNs and user accounts.
• Maintain asset records and support starter and leaver processes.
• Contribute to IT projects and follow company security policies.

Where you'll work

Maple Road
Enigma Business Park
Malvern
Worcestershire
WR14 1GQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Information communications technician (level 3)

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and accelerate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalated where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Information Communications Technician Level 3 Apprenticeship Standard

The successful candidate will undertake a 22‑month nationally recognised qualification through TDM. This work‑based programme includes quarterly online block weeks, weekly off‑the‑job training and monthly coaching sessions. The apprentice will have a workplace mentor and will complete an external end‑point assessment.

Knowledge areas include:

• Hardware and networking
• Software and security
• ICT administration

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical
• Initiative
• Willingness to learn
• Reliable

Other requirements

• The role requires a full UK driving licence.
• Travel between offices and sites may be required.
• The apprentice must be comfortable working in both office and construction‑site environments.
• The role involved responsibility for the secure handling of company data and equipment.

About this employer

Speller Metcalfe is a forward‑thinking, family‑rooted construction company with a strong reputation for delivering high‑quality, innovative and sustainable projects across the UK. Built on values of safety, family, honesty, collaboration, sustainability and forward‑thinking, the business puts people at the heart of everything it does. This is an exciting opportunity to join a supportive, ambitious team where colleagues are encouraged to learn, contribute ideas, develop their skills and play a part in delivering construction projects that create a positive and lasting impact.

Opportunity to develop practical IT support, Microsoft 365, device management and troubleshooting skills within a busy IT environment, with the potential for continued employment and career progression subject to successful completion of the apprenticeship and business requirements.

The contact for this apprenticeship is:

THE DEVELOPMENT MANAGER LTD

The reference code for this apprenticeship isVAC2000053060.