IT Support Apprentice

Corstorphine & Wright Limited; Birmingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Life assurance

Bonus scheme

Cycle to work scheme

Employee Assistance Programme

Hybrid working opportunities

Regular social activities

Job summary

Corstorphine & Wright invites applications for an IT Support Apprentice in Birmingham. You will join the internal IT team, gaining hands-on experience across deployment, asset management, support for meeting rooms, printers and user administration, while studying for an ICT Level 3 diploma.

The role blends on‑the‑job learning with specialist training and a 17‑month fixed‑term apprenticeship. You will develop skills in Microsoft 365 and Intune administration, workstation setup, and daily IT

Qualifications

• Five GCSEs at grades 9–4 (English & Maths included) or equivalent.
• Level 2 Key Skills or Functional Skills in numeracy and literacy may be eligible.
• Strong communication and IT skills are essential.
• Attention to detail and teamwork are important.

Responsibilities

• Device deployment, configuration and refresh activities.
• New starter and leaver technology processes.
• Asset management, stock control and inventory maintenance.
• Desk moves and workstation setup.
• Mobile device and peripheral support.
• Meeting room and collaboration technology support.
• Printer support and troubleshooting.
• User administration activities.
• Documentation and knowledge base maintenance.
• Support technology rollouts and improvement initiatives.
• Work with IT team and MSPs and other technology suppliers.
• Assist with business application support and administration, including Microsoft 365 and Intune.
• User provisioning and device compliance tasks.
• Security housekeeping.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Logical approach

Team working

Patience

Education

Five GCSEs at grades 9–4 including English and Maths

Level 2 Key Skills or Functional Skills in numeracy and literacy

Tools

Microsoft 365

Microsoft Intune

Job description

IT Support Apprentice

Location: Birmingham

Salary: £26,300 per annum

Contract Type: Fixed-term apprenticeship — expected duration 17 months

Hours: 37.5 per week, Monday – Friday. Most of your apprenticeship will be spent working and you’ll learn on the job by getting hands‑on experience. Apprenticeships also include time away from working for specialist training where you’ll study to gain professional knowledge and skills.

Training course: Information communications technician (level 3)

Training Provider: Technical Professionals Limited

About Us:

Corstorphine & Wright is an award‑winning architectural practice with design Studios across the UK.

We are a dedicated team of 280+ enthusiastic individuals that care about creating places that foster human connection while adding commercial, civic, environmental, and social value.

Everything we do is beautifully crafted, exceptionally efficient and people driven by design.

About the Role:

You will join our internal IT team and gain hands‑on experience providing practical technology support across Corstorphine & Wright’s studios. You’ll be supported throughout the apprenticeship as you build your confidence, develop technical skills and gradually take on more responsibility.

What you’ll be doing:

• Device deployment, configuration and refresh activities
• New starter and leaver technology processes
• Asset management, stock control and inventory maintenance
• Desk moves and workstation setup
• Mobile device and peripheral support
• Meeting room and collaboration technology support
• Printer support and troubleshooting
• User administration activities
• Documentation and knowledge base maintenance
• Support technology rollouts and improvement initiatives
• Work closely with our internal IT team, external managed service provider, and other technology suppliers
• Assist with business application support and administration
• Microsoft 365 administration
• Microsoft Intune administration
• User provisioning
• Device compliance activities
• Security housekeeping

You will be supported with the above activities and will work more independently on tasks as you knowledge and skills develop throughout the apprenticeship. This description reflects the core activities of the role but is not intended to be all-inclusive and other duties may be required.

About You:

We are looking for candidates who have the following qualifications and skills:

• Candidates must have five GCSEs at grades 9–4, or equivalent, including English and Maths. Candidates who have completed Level 2 Key Skills or Functional Skills in numeracy and literacy may also be eligible.
• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Logical approach
• Team working
• Patience

Candidates must also have the right to work in the UK.

What You Will Get in Return:

Our people are at the heart of what we do. We offer a competitive salary and benefits package that promotes a work‑life balance and supports your professional development needs. Life assurance, bonus scheme, Cycle to work scheme, Employee Assistance Programme, hybrid working opportunities, regular social activities plus more are among some of the benefits on offer to our Corstorphine & Wright colleagues.

Corstorphine & Wright is an equal opportunity employer. We celebrate and support diversity and we are committed to creating and maintaining an inclusive environment throughout the employee lifecycle.