Trainee Generalist Adviser Ref: 2026-ADV2

Citizens Advice; Newport; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary: £26,403 per annum

Pension: 8% supplement

Holidays: 37 days per year

Job summary

Citizens Advice in Newport is seeking a role to interview and advise clients across face-to-face, outreach, telephone and electronic media, delivering high-quality guidance through Advisernet.

This post requires a strong commitment to equality and social justice; salary starts at £26,403 per annum for a 37-hour week, rising to £28,404 on completion of the Generalist Certificate, with an 8% pension and 37 days holiday.

Qualifications

• Interview and advise clients across multiple channels.
• Use Advisernet system to provide guidance.
• Strong commitment to equality and social justice.

Responsibilities

• Interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided
• Applicants for this post must have a strong commitment to equality and social justice.

Skills

Interview clients

Advising across channels

Equality & social justice

Tools

Advisernet system

Job description

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Role Purpose

• To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided
• Applicants for this post must have a strong commitment to equality and social justice.

What We Offer

• Salary: £26,403 per annum based on a 37-hour week. This will increase to £28,404 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent
• Pension: 8% pension supplement payable (subject to 2% employee contribution)
• Holidays: 37 days per annum (including Bank Holidays and fixed days).

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.