Trainee Generalist Adviser

Citizens Advice BANES; Danesmoor; On-site; GBP 26,000 - 30,000; Full time

Job summary

Citizens Advice North East Derbyshire is recruiting a trainee Generalist Adviser to deliver vital advice and information to local people. You will receive a thorough induction and training within Citizens Advice to handle a full range of enquiries by telephone and face to face, including employment rights and benefits guidance.

After training you will travel across North East Derbyshire and Bolsover Districts; the role is based in Clay Cross with an optional hybrid working arrangement subject to

Qualifications

• Comprehensive induction and training to handle a full range of enquiries.
• Support to develop skills in advising on employment rights and benefits.

Responsibilities

• Provide advice to local people by telephone and face to face.
• Complete interviews and record keeping with supervision.
• Travel around the North East Derbyshire and Bolsover Districts as required.

Job description

Apply before 11.59pm on 13 September 2026.

Job summary

Salary £25,877.80 (Rising to £29,531 on experience)

Location Clay Cross

Workplace Office based

Contract Fixed term contract, until 31 March 2027

We currently have a new opportunity to recruit a trainee Generalist Adviser, it offers a comprehensive training and support package to help you build the skills needed to provide vital advice and information to local people. However, we are also keen to hear from experienced advisers who are looking for a new opportunity to make a difference. By joining us, you’ll play a crucial part in helping people across North East Derbyshire and Bolsover navigate the pressures of life in the cost of living crisis and access the support they need. If your application is successful, you will be given a thorough induction and training programme within Citizens Advice to allow you to deal with a full range of enquiries for both telephone and face to face interactions. The training will enable you, for example, to advise people on their employment rights, if they are getting the right benefits, what to do if they have been given notice to leave their home. You will also be trained in how to interview clients and make a record of the interviews. You will be fully supported in your work with clients.

After training we will continue to develop you and your skills. You are expected to travel around the North East Derbyshire and Bolsover Districts to a number of locations. This role will be based from our Clay Cross office but we are open to requests for hybrid working subject to manager approval upon successful completion of training.

To apply for the role please download and send a completed application form detailing your suitability for the role by addressing each of the points in the Person Specification to: [e-mail].

Salary: £25,877.80 (Rising to £29,531 on experience)

Contract Type: Fixed Term until 31 March 2027 (extension subject to funding)

Start Date: As soon as possible

DBS: Basic

Closing Date: 23:59 Sunday 13 September 2026

Citizens Advice North East Derbyshire is committed to diversity and inclusion, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. Applicants who identify as disabled and who satisfy the shortlisting criteria will automatically be offered an interview.

How to apply: Please visit our jobs page for the Job Pack and then download and complete an application form, detailing your suitability for the role by addressing each of the points in the Person Specification and email to: [e-mail]

You can also request a Job Pack and application form by emailing [e-mail]

We will only consider applications submitted on our application form, we will not be accepting CVs.

https://citizensadvicened.org.uk/2026/08/19/trainee-generalist-adviser/

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