Trainee Generalist Adviser

Citizens Advice; Danesmoor; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Citizens Advice North East Derbyshire is looking for a Trainee Generalist Adviser to join our team at the Clay Cross office with the possibility of hybrid working after training. You will be trained to handle a full range of enquiries by telephone and face-to-face, gaining experience across employment rights, benefits, and housing matters while making client interview records.

After successful training, we will continue to develop your skills as you travel to various locations in the North East

Responsibilities

• Provide advice on employment rights, benefits, and housing notices.
• Interview clients and make records of interviews.
• Travel around North East Derbyshire and Bolsover to multiple locations.
• Handle telephone and face-to-face enquiries.
• Complete thorough induction and training.

Job description

We currently have a new opportunity to recruit a trainee Generalist Adviser, it offers a comprehensive training and support package to help you build the skills needed to provide vital advice and information to local people. However, we are also keen to hear from experienced advisers who are looking for a new opportunity to make a difference. By joining us, you’ll play a crucial part in helping people across North East Derbyshire and Bolsover navigate the pressures of life in the cost of living crisis and access the support they need. If your application is successful, you will be given a thorough induction and training programme within Citizens Advice to allow you to deal with a full range of enquiries for both telephone and face to face interactions. The training will enable you, for example, to advise people on their employment rights, if they are getting the right benefits, what to do if they have been given notice to leave their home. You will also be trained in how to interview clients and make a record of the interviews. You will be fully supported in your work with clients.

After training we will continue to develop you and your skills. You are expected to travel around the North East Derbyshire and Bolsover Districts to a number of locations. This role will be based from our Clay Cross office but we are open to requests for hybrid working subject to manager approval upon successful completion of training.

Hours: 37 per week

Salary: £25,877.80 (Rising to £29,531 on experience)

Contract Type: Fixed Term until 31 March 2027 (extension subject to funding)

Start Date: As soon as possible

DBS: Basic

Closing Date: 23:59 Sunday 13 September 2026

Citizens Advice North East Derbyshire is committed to diversity and inclusion, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. Applicants who identify as disabled and who satisfy the shortlisting criteria will automatically be offered an interview.