Trainee Generalist Adviser - Ref: 2026-ADV2

Allscreens Nationwide Ltd; Newport; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

8% pension supplement

37 days annual leave

Job summary

Addysg Oedolion Cymru I Adult Learning Wales is seeking a Trainee Generalist Adviser in Newport, Wales. This permanent, full-time role offers a starting salary of £26,403 per annum, rising to £28,404 on completion of the Generalist Certificate, with an 8% pension supplement subject to employee contribution.

Benefits include 37 days of annual leave and a 37-hour work week. Interviews to be confirmed for a role focused on flexible client interviewing and guidance across multiple channels.

Qualifications

• Interview and advise clients flexibly through multiple channels: face to face, outreach venues, telephone and electronic media.
• Provide advice on a range of issues using Citizens Advice Advisernet and other resources.
• Applicants must have a strong commitment to equality and social justice.

Responsibilities

• Interview and advise clients across multiple channels (face to face, outreach, telephone, online).
• Provide advice using Advisernet and other resources.

Job description

Trainee Generalist Adviser - Ref: 2026-ADV2

Salary: £26,403 per annum based on a 37‑hour week. This will increase to £28,404 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent

Pension: 8% pension supplement payable (subject to 2% employee contribution)

Hours: Full time - 37 hours per week.

Holidays: 37 days per annum (including Bank Holidays and fixed days).

Duration: Permanent

Closing Date: Monday 14th September 2026 at 5pm

Interviews To be confirmed

Role Purpose

• To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided

Applicants for this post must have a strong commitment to equality and social justice.

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.

Addysg Oedolion Cymru I Adult Learning Wales