Generalist Adviser

Citizens Advice; Chesterfield; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Citizens Advice is seeking a Generalist Adviser to join our advice services team. The role involves delivering face-to-face and telephone advice from a local office, with travel to outreach locations and community venues.

You will advise on welfare benefit eligibility, assist with benefit claims, challenge decisions and provide energy advice, with some remote/home working where appropriate. We welcome applicants from experienced advisers and trainees; full training and support will be provided

Qualifications

• Excellent communication skills – both written and verbal (essential).
• A non-judgemental, empathetic approach to people (essential).
• Strong IT and digital skills, with the ability to learn new systems quickly (essential).
• A commitment to working to performance targets and KPIs (essential).
• A solid understanding of the current welfare benefits system (preferred).

Responsibilities

• Provide face-to-face and telephone advice to the public.
• Travel to outreach locations and community venues as required.
• Advise on welfare benefit eligibility, benefit claims, decisions and energy advice.

Skills

Communication skills

Empathy

IT & Digital skills

KPIs/targets

Welfare benefits knowledge

Job description

We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues. The post will involve providing both face-to-face and telephone advice, based at one of our local offices, with travel to outreach locations and other community venues. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. There is flexibility in this role which allows for some remote/home working where appropriate.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

Ideal Candidates Will Have

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)