Trainee Generalist Advice Caseworker

Citizens Advice BANES; Greater London; On-site; GBP 33,000 - 38,000; Full time

Job summary

Citizens Advice BANES is seeking an experienced Gateway Assessor to fast-track through the Generalist Adviser training programme within 6 months, delivering direct advice to the public and handling casework on social welfare law issues.

After successful completion, you will move to a Generalist Advice Caseworker role with a starting salary of £35,689 per annum, plus London allowance, with interviews on 6 October 2026.

Qualifications

• Must be a trained Gateway Assessor.
• Understanding of local community advice needs.
• Committed to equal opportunities policies.

Responsibilities

• Provide direct advice to the public on housing, benefits and social welfare issues.
• Undertake casework on social welfare law.
• Participate in multiple projects and services during the training program.

Skills

Gateway Assessor

Advisory training

Job description

Salary Starting on salary NJC Scale 5 - £32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months) plus London allowance

Interviews will take place on 6 October 2026.

About the role

This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.

• You must be a trained Gateway Assessor
• Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
• Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies