Gateway Assessor to Generalist Advice Caseworker

Citizens Advice BANES; Greater London; On-site; GBP 33,000 - 38,000; Full time

Job summary

Citizens Advice BANES is seeking an experienced Gateway Assessor to fast-track through the Generalist Adviser training programme within 6 months, delivering direct advice to the public and handling casework on social welfare law issues.

After successful completion, you will move to a Generalist Advice Caseworker role with a starting salary of £35,689 per annum, plus London allowance, with interviews on 6 October 2026.

Qualifications

• Must be a trained Gateway Assessor.
• Understanding of local community advice needs.
• Committed to equal opportunities policies.

Responsibilities

• Provide direct advice to the public on housing, benefits and social welfare issues.
• Undertake casework on social welfare law.
• Participate in multiple projects and services during the training program.

Skills

Gateway Assessor

Advisory training

Job description

Citizens Advice BANES is seeking an experienced Gateway Assessor to fast-track through the Generalist Adviser training programme within 6 months, delivering direct advice to the public and handling casework on social welfare law issues.

After successful completion, you will move to a Generalist Advice Caseworker role with a starting salary of £35,689 per annum, plus London allowance, with interviews on 6 October 2026.