Generalist Adviser

Citizens Advice BANES; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Citizens Advice Brent is seeking an experienced Generalist Adviser to join our team. The role is full-time (37.5 hours per week) and permanent, delivering free, accurate advice and casework to Brent residents across welfare benefits, debt, housing and employment.

You will assess clients’ needs, explore options, undertake appropriate casework, support income maximisation and make referrals to specialist services where required.

Qualifications

• Experience providing generalist advice and casework.
• Excellent interviewing and communication skills.
• Strong IT and digital skills.
• Ability to work with people in vulnerable or challenging circumstances.

Responsibilities

• Provide free, accurate and effective advice and casework to Brent residents across welfare benefits, debt, housing and employment.
• Deliver advice face-to-face, by telephone and through digital channels.
• Assess clients’ needs, explore options, undertake appropriate casework and support income maximisation.
• Make referrals to specialist services where required.

Skills

Interviewing skills

Communication skills

IT / digital literacy

Client support

Job description

Interviews will take place on 12 October 2026.

About the role

Citizens Advice Brent is looking for an experienced and motivated Generalist Adviser to join our team.

Hours: 37.5 hours per week, full-time

Contract: Permanent

As a Generalist Adviser, you will provide free, accurate and effective advice and casework to Brent residents, helping people find practical solutions to the problems they face. You will deliver advice face-to-face, by telephone and through digital channels across areas including welfare benefits, debt, housing and employment.

You will assess clients’ needs, explore their options, undertake appropriate casework, support income maximisation and make referrals to specialist services where required.

We are looking for someone with experience of providing generalist advice and casework, excellent interviewing and communication skills, strong IT and digital skills, and the ability to work effectively with people who may be in vulnerable or challenging circumstances.

You will share our commitment to providing a high-quality service and to equality, diversity and inclusion.

If you are passionate about making a positive difference to the lives of Brent residents, we would love to hear from you.