Generalist Advice Worker/Advice Session Supervisor or Trainee position

Citizens Advice BANES; Greater London; On-site; GBP 39,000 - 41,000; Full time

Benefits offered by this job

London allowance

Job summary

Citizens Advice BANES is seeking a Generalist Advice Worker/Advice Session Supervisor or Trainee position based in London. The role involves delivering advice and handling welfare law casework, with the London salary scale and a London allowance.

The post requires recent public-advice experience and the ability to supervise and guide sessions. For trainees, a six-month training window is provided to qualify as an ASS, with progression supported across our offices and outreaches in Southwark as

Qualifications

• Recent experience of giving advice to the public, including undertaking advice casework.
• Experience in supervising advice sessions or ability to undertake this role with training within 6 months.
• Commitment to the Service’s aims, principles and equal opportunities policies.

Responsibilities

• Providing advice to the public and undertaking casework on social welfare law issues.
• Supervising advice and gateway assessment sessions.
• Supporting and supervising staff and volunteers.

Skills

Advice delivery

Supervisory ability

Equality & inclusion

Job description

Generalist Advice Worker/Advice Session Supervisor or Trainee position

Job summary

Salary SO1 - £38,585 to £40,514 per annum plus London allowance

Interviews will take place on 1 October 2026.

About the role

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies