Trainee Generalist Advice Caseworker

Citizens Advice; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

Citizens Advice in London is seeking an experienced Gateway Assessor to be fast tracked through the full Generalist Adviser training programme within 6 months. You will provide direct advice to the public and undertake casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.

Qualifications

• Trained Gateway Assessor.
• Understand the advice needs of the local community in a diverse inner-city area.
• Commitment to the Service’s aims and equal opportunities policies.

Responsibilities

• Provide direct advice to the public and undertake casework on social welfare law.
• Fast-track through the Gateway Assessor training programme within 6 months.
• Contribute to a range of projects and services improving public support.

Skills

Gateway Assessor

Public advisory

Empathy

Communication

Education

Generalist Adviser training programme

Job description

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

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This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.

• You must be a trained Gateway Assessor
• Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
• Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies