Trainee Field Service Technician

JobAdder Operations Pty; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

Billi is hiring a Trainee Field Service Technician to support installation, servicing and repair of drinking water systems across London. The role combines hands-on technical work with customer interaction, and offers structured training to develop into a competent field technician.

You will travel within North or North West London, drive a company vehicle, and complete service records while upskilling through a formal training programme and regular assessments.

Qualifications

• Full UK manual driving licence.
• Strong communication and customer service skills.
• Willingness to learn and develop technical skills.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with installation, servicing and repair of drinking water systems.
• Support preventative maintenance and filter replacement programmes.
• Learn diagnostics and fault resolution on technical systems.
• Provide excellent customer service and act as brand ambassador.

Job description

Develop technical skills, work with customers and build your career with Billi as a Trainee Field Service Technician.

24th September, 2026

Trainee Field Service Technician - North or North West London | Full Time | Permanent

At Billi, we believe great things happen when people come together. As one team with one focus, we’re building a powerful global brand with a shared mission: to have Billi water at the heart of every home and workplace around the world.

We're looking for a motivated and hands-on Trainee Field Service Technician to join our UK team.

This is an exciting opportunity for someone who enjoys practical work, solving problems and working directly with customers. Whether you're looking to start a new career, develop technical skills, or take your first step into field service, we'll provide the training, support and experience needed to help you succeed.

As a Trainee Field Service Technician, you'll support the installation, servicing, preventative maintenance and repair of drinking water systems at customer locations. You'll learn the technical and customer service skills required to develop into a fully competent Field Service Technician.

What you'll be doing

• Assisting with the installation, servicing, maintenance and repair of drinking water systems.
• Supporting preventative maintenance and filter replacement programmes.
• Learning how to diagnose and resolve technical faults and carry out repairs.
• Delivering excellent customer service at customer sites and acting as a positive ambassador for the Billi brand.
• Completing service records, job notes and other documentation accurately.
• Maintaining company tools, equipment and vehicle stock.
• Safely driving a company vehicle between customer locations in line with company standards and road safety requirements.
• Participating in structured technical training, development activities and competency assessments.
• Following health and safety procedures and supporting a safe working environment.

What we’re looking for

We're looking for someone with a positive attitude, strong work ethic and a genuine desire to learn.

You’ll also have:

• A full UK manual driving licence.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• A practical mindset and interest in technical or mechanical work.
• The ability to learn new skills and follow technical procedures.
• A proactive and professional approach to work.
• The ability to work independently and as part of a team.
• The ability to safely lift, move and install equipment.
• Flexibility to travel throughout your assigned territory and occasionally stay away from home when required.

Please note

Driving is an essential part of this role. Successful candidates must be able to satisfy Billi's driver eligibility and motor insurance requirements.

Employment is subject to a satisfactory DBS check. Due to the nature of our customer base, some customer sites also require additional background screening, security clearance and compliance checks before access can be granted.

Previous experience in maintenance, plumbing, engineering, construction, facilities management or other practical environments would be advantageous, but is not essential. We’re more interested in finding someone with the right attitude, reliability and willingness to learn.

Why join Billi?

At Billi, you’ll be joining a supportive team where training and development are a genuine priority. You’ll gain valuable technical skills, work with experienced professionals and become part of a growing global business with ambitious plans for the future.

If you’re practical, customer-focused and ready to build a rewarding career with a market-leading brand, we’d love to hear from you.

Important Information

• Full UK manual driving licence required.
• Company vehicle provided.
• DBS and customer-specific background checks required.
• Field-based role with regular travel to customer sites.
• Full training and development programme provided.

Vacancy closes to applications on 08/10/2026.