Field Service Engineer

LUXE Recruitment Ltd; Normanton on Trent; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Personal use of company van

Travel expenses paid

Uniform provided

23 days holiday + bank holidays

Monthly incentives & bonuses

Trustpilot incentives

Job summary

We are seeking a Field Service Engineer to cover Reading & Guildford postcodes, applying plumbing or white goods knowledge to install, service and maintain water systems. You must drive, live within GU/RG postcodes, and have field service experience with excellent customer service.

You will install products in customers' homes, perform repairs, and ensure high standards with clean, tidy work. We offer progression opportunities, incentives and a company van for personal use.

Qualifications

• Must drive and live within GU or RG postcodes.
• Basic knowledge of plumbing or white goods required.
• Experience working in a field service role.
• Excellent customer service and communication skills.
• Progression opportunities available as the company grows.

Responsibilities

• Cover allocated region and assist teammates as needed.
• Complete installations and repairs with high first-time fix rate.
• Carry out repairs and identify issues to avoid repeats.
• Provide an excellent customer experience from first contact to departure.
• Install products in customers' homes and demonstrate features.
• Maintain high standards, tidy work areas and accurate records.
• Record stock usage and ensure van stock aligns with counts.
• Participate in stock takes and keep scheduling and logistics informed.

Skills

Driving

Basic plumbing knowledge

White goods knowledge

Field service experience

Excellent customer service

Job description

We're looking for a Field Service Engineer in the Reading & Guildford (RG / GU) postcodes with plumbing and/or white goods knowledge to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000's of people every day to live healthier lives.

This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service (more on this below!).

This role does not require specific industry experience as full training will be provided, however you must drive, have at least basic knowledge of plumbing or white goods, experience working in a field service role, and possess excellent customer service skills. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction.

• Covering your allocated region and assisting others in your team if needed.
• High completion rates for all jobs either installing or repairing systems for customers.
• Carrying out repairs.
• Identifying and fixing issues first time to avoid return visits.
• Provide an awesome customer experience from the first call until leaving their property.
• Installing products in customers' homes.
• Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
• Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
• Record all stock consumption accurately to ensure your van stock aligns to system counts.
• Complete all stock takes accurately and on time.

About YOU!

*Please note candidates must live within the GU or RG postcodes to be considered*

Candidates will need a winning smile and an engaging personality, as well as:

• The ability to tackle basic plumbing tasks.
• A home address within the GU or RG postcodes.
• History of being a star in previous field service role.
• Excellent problem-solving skills.
• First class communication and people skills!
• Ability to work independently like a pro and know how to juggle priorities.
• A valid driver's licence and a squeaky-clean driving record.

Salary, perks & incentives:

The company offer a competitive basic salary of £28,000 - £30,000 (depending on experience), with an OTE of £33,500 - £37,500 made from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!

The company also offers / provides:

• Progression opportunities as the company continues to expand.
• Monthly team & individual incentives to boost earnings to a high OTE.
• Trustpilot review incentives & internal rewards.
• Personal use of company van.
• Travel expenses paid by the company.
• Work uniform provided.
• 23 Days Holiday plus Bank Holidays.

*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful*