Trainee Energy Advisor

Student Times; Hemel Hempstead; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme (8% employer, 6

25 days' paid holiday

Subsidised bike purchase

Life Assurance

Health Cash plan

Retail discounts

Discounted breakdown cover

Training fees paid

Flexible working hours

Job summary

CSE, Bristol, is seeking a Trainee Energy Advisor to learn energy advice skills while assisting households with billing queries, grant applications, and referrals to installers. Training includes City & Guilds Energy Awareness and Level 2 Fuel Debt Advice, with a chance to progress to Energy Advisor after probation.

The role involves phone-based guidance, potential in-person client work, and involvement in community outreach events within a fixed-term 12-month contract.

Qualifications

• Training via a City & Guilds programme including Energy Awareness.
• City & Guilds Level 2 Fuel Debt Advice in the Community.
• Experience in handling energy-related queries with empathy.

Responsibilities

• Answer energy advice calls and support line projects.
• Record client details accurately and assess needs.
• Refer clients to appropriate support organisations.
• Identify energy improvements and refer to installers.
• Help clients apply for grants and switch tariffs.
• Maintain records and ensure GDPR-compliant handling.

Skills

Empathy

Communication

Teamwork

Organization

MS Office

Safeguarding

GDPR compliance

Customer service

Education

City & Guilds Energy Awareness (Level 3)

City & Guilds Level 2 Fuel Debt Advice

Tools

MS Office Suite

Job description

Job Title: Trainee Energy Advisor

Location: Bristol Office

Salary: 27,950 per annum (Band C), rising to 29,095 per annum after successful completion of a 5-month probationary period

Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week) part time considered (minimum 30 hours per week)

The Role:

Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households.

You’ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person.

As part of the role you’ll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract.

Specific responsibilities:

An applicant appointed to the role will be expected to:

• Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
• Record client details accurately and use your own knowledge to assess the help and support needed.
• Refer clients to other support organisations in their area as appropriate.
• Identify energy improvements that can be made to clients' properties and refer them to installers who can carry out the work.
• Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way.
• Follow advice line processes and procedures.
• Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance.
• Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
• Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people, both verbally and in writing.
• Ability to work well in a team and identify how your skills complement others.
• Ability to maintain admin systems independently and accurately.
• Highly organised, with strong time and workload management.
• Empathy and compassion, with an awareness of the need to maintain your own wellbeing.
• A commitment to CSE's aims and values of collaboration, conscientiousness and initiative.
• Skilled in the use of MS Office applications including Word, Excel and Outlook.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• Company pension scheme (8% employer, 6% employee contributions)
• You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

The closing date for applications is 5pm on Wednesday 30 September 2026.

Interviews are expected to take place Tuesday 6 and Wednesday 7 October 2026 (in person at our Bristol office), though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Candidates with the relevant experience or job titles of: Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, Trainee Energy Advisor, Junior Energy Advisor, and Renewable Energy Trainee may also be considered for this role.