Trainee Debt Advice Caseworker — Hybrid, Impactful Help

Citizens Advice Liverpool Limited; West Kirby; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Citizens Advice Liverpool Limited is recruiting a Debt Advice Caseworker to deliver high-quality debt advice and in-person casework to clients across the Liverpool area. Salary starts at £27,096 per annum as a trainee, rising to £30,106 after six months when training requirements are met.

The role is 35 hours per week with a flexible hybrid pattern: four days in the office and one day at home. Fixed-term contracts run until 31 March 2027.

Responsibilities

• Mentor and support colleagues to develop debt and money management skills, ensuring clients receive the best possible service.
• Handle complex information to provide high-quality debt advice and casework to clients.
• Collaborate with team, management and external organisations to deliver effective debt solutions.
• Demonstrate flexibility to take on other tasks consistent with the grade as needed.

Job description

Citizens Advice Liverpool Limited is recruiting a Debt Advice Caseworker to deliver high-quality debt advice and in-person casework to clients across the Liverpool area. Salary starts at £27,096 per annum as a trainee, rising to £30,106 after six months when training requirements are met.

The role is 35 hours per week with a flexible hybrid pattern: four days in the office and one day at home. Fixed-term contracts run until 31 March 2027.