Trainee Customer Service Administrator

Office Angels; Yeovil; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

5% Contributory Pension

Free on-site parking

Full training provided

Job summary

Office Angels in Yeovil, Somerset, is seeking a Trainee Customer Service Administrator to join our friendly team. This role is designed for those starting an office-based career, with full training provided and no previous experience required beyond a positive attitude and willingness to learn.

You will handle customer inquiries by phone and email, update records accurately, and support day-to-day administration while building relationships with colleagues and customers.

Qualifications

• No previous experience required; attitude matters and training is provided.
• Demonstrate willingness to learn and adapt in a busy office.
• Strong communication and phone/email etiquette are important.
• Be reliable, organised and able to work well in a team.

Responsibilities

• Speaking with customers by phone and email.
• Responding to enquiries and providing excellent customer service.
• Updating records and processing information accurately.
• Supporting the team with general administration.
• Learning company systems and processes.
• Building positive relationships with customers and colleagues.

Skills

Positive attitude

Excellent communication

Customer service oriented

Organised and reliable

Willing to learn

Team player

Education

College leaver

Job description

Looking for your first office-based role?

Whether you're a college leaver, currently working in retail or hospitality, or simply looking to start your career in an office environment, this could be the perfect opportunity for you.

We're not looking for lots of experience. We're looking for the right attitude. If you're a positive, friendly person who enjoys helping others, loves speaking with customers and wants to learn, we'd love to hear from you!

Trainee Customer Service Administrator

Location: Yeovil, Somerset
Hours: Monday - Friday, 9am - 5pm
Salary: To be discussed at application stage

Benefits:

• 25 days holiday plus Bank Holidays


• 5% Contributory Pension


• Free on-site parking


• Full training provided

We're recruiting for a growing business with a fantastic team culture and a supportive environment where you'll be given all the training you need to succeed. This is an excellent opportunity for someone looking to gain office experience and build a long-term career within customer service and administration.

You'll learn how to support customers, manage enquiries, keep information organised and become a valued member of a friendly office team.

What you'll be doing:

• Speaking with customers by phone and email


• Responding to enquiries and providing excellent customer service


• Updating records and processing information accurately


• Supporting the team with general administration


• Learning company systems and processes


• Building positive relationships with customers and colleagues


• Helping to ensure everything runs smoothly day-to-day

We'd love to hear from you if:

• You're a natural people person who enjoys talking to others


• You have a positive, can-do attitude


• You're keen to learn and develop new skills


• You take pride in doing a good job


• You're organised and reliable


• You enjoy working as part of a team


• You have experience in retail, hospitality, customer service, or you're a college leaver looking for your first career opportunity

Why apply?

• Perfect first office-based role


• Full training provided from day one


• No weekend working


• Monday to Friday, 9am - 5pm hours


• Friendly and supportive team environment


• Excellent opportunity to move away from retail or hospitality

This role is all about attitude, personality and enthusiasm. If you're someone who enjoys helping people, can build rapport easily and wants the chance to start or develop a career in an office environment, we'd love to hear from you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.