Aftersales Advisor - Toyota

Snows; Waterlooville; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Birthday day off

Snows contributory pension scheme

Life Assurance benefit

Employee Assistance Programme

Discounted MOTs, service, and parts

Excellent development opportunities

Tool box insurance

Job summary

Snows Toyota Waterlooville in Hampshire is seeking an Aftersales Advisor to coordinate service activity, advise on estimates, and drive workshop efficiency. You will liaise with customers, the parts department and technicians to ensure smooth operations and profitable outcomes.

The role offers full training, opportunities for progression, and a comprehensive benefits package including holiday entitlement, life assurance, pension and employee assistance.

Qualifications

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Delivers excellent customer service.

Responsibilities

• Coordinate service activity between customers, parts department and technicians to maximise workshop utilisation.
• Advise on estimates of time and cost to set expectations.
• Process parts orders, check and locate parts, report stock discrepancies.
• Arrange loan cars/delivery or collection for customers.
• Coordinate workshop activity and update customers on progress and costs, and invoice on completion.
• Collate and submit warranty claims per manufacture requirements.
• Work as a full member of the dealership team to provide excellent customer service.

Skills

Customer service

PC literacy

Organisational skills

Time management

Tools

Microsoft Office

Job description

Location Toyota Waterlooville Region Hampshire Category Toyota - Waterlooville (STW)
(Service) Vacancy Type Permanent/Full Time Salary £27,000 - £36,000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. Due to continued success, we are currently on the lookout for anAftersales Advisorto join ourSnows Toyota dealership in Waterlooville.

Your day

As anAftersales Advisoryou will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.

Your day will include:

Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.

• Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
• Arranging where appropriate loan car/delivery or collection for customer.
• Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
• Collating and submitting warranty claims as per the manufacture’s requirements.
• Working as a full member of the dealership team to provide excellent customer service.

Have you got what it takes?

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet agreed work deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Delivers a result and makes things happen.
• Delivers excellent customer service.

What is in it for you?

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• Recommend a Friend and Introducing a Customer scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN - Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows
• Role dependant - tool box insurance

Hours of work:

Monday to Friday 08:00 - 18:0 [I cannot match the amplitude correctly because of formatting] but I'm fully transparent.